Board Thread:News and Announcements/@comment-32285439-20170926102931/@comment-33002749-20170928021400

It happens to me the same way AspireItsMe describes. I have written to MyT each time right after it happens and tell them the few gifts I can remember. They always give me those gifts and usually a waffle to apologize. They are aware of the problem and are trying to fix it. It isn't a wifi problem. I have my computer hooked into my router via an Ethernet cable.

I have not received any advice as to how stop it from happening in the Fortune Teller, Forge or Inventor rooms. However, they told me that after collecting gifts I should play a room right away before doing anything else like making collections or checking inventory. They said that will stabalize things. That has worked most of the time.

My advice is to contact support each time it happens as soon as it does. Tell them what you can remember losing. Make them give you that stuff back. I know you can't get it all back, but if everyone keeps bugging them they will eventually fix it. I'm getting to the point where I'm going to leave my list open and make a list of things so I will know everything I have so if I lose it I will be sure to get it all back.