Board Thread:Troubleshooting/@comment-43578840-20191009123913

Hi All. I'm kind of freaking out. Long story, sorry.

I got a new phone, and before I transferred my game I made sure to complete the Time House event on my old iPhone. So I got to Virtuoso and was at Level 299. Later I downloaded the game on my new iPhone. The new game kept my old ID but the progress showed me at 40% on Time House and at Level 298. That was the progress from about a week prior.

I contacted MyTona and they responded that they had restored my progress to Level 299. I checked, and it was still 298. I contacted them again, and the next day they again said it was restored. It was not. The same happened on the third day. I finally went in and took photos on both devices to show the game at 299 on the old device and 298 on the new one. By then, it was the last day of the Time House event. The fourth day they said they had once again restored my progress and added that I can't play on 2 devices at once. I took pictures, but I wasn't playing on either device. I hadn't missed a day of playing in years, and now I've missed 4. And now the Time House event is over and my new device is still showing Level 298 with 40% of Time House done. I am livid, because I broke my brain to finish it, and my progress is now lost.

I've already rebooted my modem, my phone, and my app countless times. This morning I made sure the game was closed on my old phone, and rebooted everything again. Always the same Level 298. MyTona just keeps saying "We've restored your progress once again" and it never works. Every time it takes a day for them to get back to me, and it's useless. Now I can't update, because I'm afraid it will lock in my incorrect progress. Does anyone have any advice? TIA

Kimberly - Level 299 really, but showing Level 298 