Board Thread:Troubleshooting/@comment-43578840-20200110204214

Yesterday morning I was playing on my iPhone, and when I finished a location the game froze in the midst of fluttering the stars and coins to their spots on the map. (See photo.) It froze just like that with animated fluttering aflutter. I had no choice but to close the app. When I opened it again, it was a new game with the woman telling me to "Introduce myself." I restarted several times but couldn't get back to my game.

I contacted MyTona immediately on my laptop to avoid having to play all the forced tutorials before you can access Support. I haven't had any response. So some of you are my friends, and I just wanted to let you know I'm not ignoring you on purpose. I can't play.

If there's an easy fix for this that anyone knows, I'm all ears. Thanks.

Kimberly - Level 311 