Board Thread:General Discussion/@comment-31976469-20170709175503/@comment-28829111-20171108021048

Yes, I had to do a completely clean copy in order to stop the glitching. First off do you have a fairly current IOS version like 10. or 11. something? Second, make a backup of your game. You can do this via the cloud or via itunes. Via itunes it is a basic backup of the entire iPad. Not sure if you can single out SN for a backup on the cloud as I don't do that. Now you need to be sure that Mytona has a backup to make things easy. Hopefully you have your game linked via FB account. [I f not, open up a new FB account, lock it up and only use for SN if you want. ] Go to iPad. Log into this new (or your regular) FB account. Press the home button. Open up SN game you can select to play with FB if you already have this established. IMPORTANT - IF you have not connected to FB in a long time and you see the message "You have a game at Level XX do you want to Restore" -  You want to say NO.  Because presumably that game is a lower level from where you are at now. Then some scary message might appear that says your game will go back to zero. Are you sure you want to Cancel - say YES. Now your game should be synced with Mytona server, but to be sure play one game or room. Then Close Game out COMPLETELY. Swipe it not just minimize. Now delete the SN app from your iPad (you know make the apps jiggle and then X it). Next open up App Store. Download latest version of SN. Wait until it is completely downloaded and try to be in a place with good wifi. Launch App. At this point I think it does an unzip stage where it loads the game in an optimized version for your version of the iPad. Since you did not log out of FB I believe the game will now prompt you with some message that says you have a game stored at XX level and this level should be the one you just stored up there- your current level. Say YES, yes you DO WANT it to restore your game. Voila. It should be fixed and the game should no longer be quirky...fingers crossed for you. Worst case scenario is that Mytona has this game now stored for you should they need to restore it on their end.