Board Thread:Troubleshooting/@comment-2600:1700:77D0:2720:C9F9:F8D0:14AB:52DB-20170926221019/@comment-31615118-20170927004012

You need to contact the game developer, MyTona. Here is their webpage

http://www.mytona.com/

Under the "Support" tab, select the "Contact Us". Explain in detail the issue you have and they should be able to fix the problem.

Good luck and hope to see you playing soon.