Board Thread:General Discussion/@comment-35065776-20181021141325

I know it's been mentioned here at least once recently, and I honestly can't remember if I also posted about it before now - but here's what is happening with it in my case. So grab a drink and a snack, take the phone off the hook, check your schedule to see if you have to be anyplace within the next 4 hours - it's time for the rambling post guy.

I was under the impression that the offer to watch a video for a free ruby was for platforms other than Android, but about a week or two ago I started getting the icon for doing this on my screen - bottom center. I know it was after the event started, or came with that update and only started appearing someteime into the event. Anyway, I tried doing it - and it sometimes worked, sometimes didn't.

The success ration was pretty low - I got a ruby 2 times and got bounced out of the game about 7 times. It appeared multiple times a day, but I didn't keep track - so I was assuming it would reappear if it failed the first time. I still don't know for sure. What happened was, usually I would tap the icon and a popup screen appeared with a 'Watch' button - tapping that sent me to a video ad for some other game (random). When it succeeded, the video would complete and then just sit there - so I tapped on the X button to close it, and came back to the game - where a popup window would ask me to Accept (the free ruby). Tapping the Accept button sent a ruby to my inventory and I was done.

When it failed, I would be in mid-video and suddenly I'm at my Android desktop, and the game (SN) restarted. I'd get into the game and the icon was gone and my ruby count remained the same. Usually this happened in the middle of the video, but once maybe I think I got to the end and tapped the X button and then all the above happened anyway.

The ruby offer deal began after my struggle to get my rubies back after my accidental purchase, and I wasn't sure if they sent this deal my way to placate me, or if it was just coincidental timing. Again, I still don't know. I didn't really care either way about a free ruby now and then, but what bothered me was the fact that it didn't usually work. So I emailed Mytona support from their website (learned my lesson) and described what was happening. This began a back-and-forth for 6 days (began this past Tuesday) that culminated, today, in this: ''Thank you for the detailed information! Please be informed, that our team is currently investigating the issue and will try to fix it as soon as possible.Check the game for a compensation and feel free to contact us if you have any other questions or concerns. Sincerely, '' MyTona Support  



They sent me 5 rubies - something I hadn't been looking for or expected, but is welcome nonetheless. I won't make this post even longer with all my emails to them or their responses, but here (hopefully in a nutshell) is what I told them - I really think i solved at least part of the problem ... or at least identified it.



My device is old by device standards - from 2014 or so. And it overheats/slows down if I've been playing anything over an hour (which makes using Folios and Stars problematic unless I have had the device powered down for a while first). So response times are always slower than they were with my new phone (before it kissed the wall and I installed the game in this device).

Keep in mind that I've timed the event popup as occurring every 45 seconds - and when it either appears or is about to appear, things tend to slow down or freeze for a second or two; so I tried waiting for the popup, closing it, and then immediately trying the free ruby deal. Well, lo and behold - when I did that, my success rate was 100%! Until ...

There are videos of different lengths - 15 seconds and 24 seconds. As backwards as it sounds, I get the ruby every time with the longer video, but the shorter video (only had it once so far since I started this experiment) not only failed, but it kicked me completely from the game - after I got to the end. It didn't restart the game like when the popup would interfere in the background - it just threw me completely out to the desktop and that was that. Same results when I got back into the game, though - no more icon and no free ruby.

All this I reported to Mytona - along with a suggestion that they change the event icon slightly so that we can disable it in settings if we want to - which I feel really makes sense, since the button to generate the exact same popup is right there on the screen. I can't think of any reason anybody would want to be reminded once a minute that there's an event on - especially since there is ALWAYS an event on.

Anyway, that's the story - I don't know which platforms have the ruby-for-video offer and which don't - but especially if you have an older or slower device, this is a way to (hopefully) make sure the offer actually gives you the occasional free ruby.  