Board Thread:General Discussion/@comment-37096511-20190403142018/@comment-36094989-20190424213355

Mama Terri wrote: MyT says that I need to supply a screenshot from that game before they can transfer it. Since when is a screenshot of the ID required? Ugh. The very first time I contacted MT (as a poor newbie who had Kindle setting on auto-update...resulting in loss of golden chicken, owls, and two hard earned eagle eyes 😭) I was asked not only to provide my game code, name plate, avatar, the whole pedigree...but to provide screenshots of my game code, map, inventory, etc.

Fast forward..

Due to security concerns, I had to factory reset my device twice. Then a forced mini update didn't work...and I had to delete and install a new game. I alerted MT of the issue, and they transferred my friends to the new game. The debacle created defunct accounts that just float around the server. I some of my friends decided to keep the dead JPs (keeper 😎) but I was concerned that the dead JPs may confuse the server friends. Since I didn't have access to those games, I askef MT to delete the accounts.MT replied that "unfortunately," they also cannot delete the defunct accounts.

So....interestingly, MT claims not to have any control over simple things 😳 that should be under their jurisdiction.