Board Thread:General Discussion/@comment-35236548-20180417201538/@comment-30514476-20180418073246

Yes, contacting MyTona is the best option if you're certain that you've never lost a game and the counter is stuck at 15/50.

To answer the other questions: Using tools doesn't matter, a win is a win no matter what. But...have you ever exited the puzzle mid game? Exiting the game counts as losing and does break the streak (at least it does for me).

Hopefully they can figure out what's wrong. Good luck!