Board Thread:Troubleshooting/@comment-2601:5C4:4300:69B0:74E0:5D7F:5FCE:6C0D-20180228020541/@comment-28829111-20180228023438

send a note to support first. if they don’t correct the problem promptly, you can file a complaint direct with Apple and they will credit your credit card. I had the problem only once a long time ago but Mytona sent the missing item right away. Provide a copy of your apple receipt which you can find in your acct and also sometimes your email.