Board Thread:Troubleshooting/@comment-37292360-20190107201316/@comment-37292360-20190108040749

110.144.78.113 wrote: Treeduck wrote: 110.144.78.113 wrote: I am having the same issue, MyTona are dodging my questions, I am in the Southern Hemisphere and strongly believe it is their servers as I have done everything possible at my end to fix it, it would appear we are a tiny minority and probably do not matter to them. After messaging them a detailed description of my issue they replied with a request to give them more detail, that was over 36 hours ago and I have heard nothing. Good chance I will uninstall before I hear back from them, ironically I get a window of about 2 hours I can play daily, not enough to get much done except gift, visit and perhaps play a few rooms. Good luck, you are not alone! Thanks, yeah it's still crashing for me. I've just tried it now and it starts loading but doesn't even get to the game, it's just gone. I'm in the Northern Hemisphere myself, but maybe they use the same server for both?

Uninstalling and reinstalling the game appears to have no effect for me. I have done a reboot, removed my antivirus from this game, cleared caches, reset game, I have no doubt it is their issue and I have found in the past when it is their issue they ignore the person having the issue.... which is occurring to me at the moment. I will uninstall if I do not manage to finish this event, it is not worth the headache. If I find a solution I will certainly let you know. Cheers! If I reboot I find it works for a while but then it crashes again. It could well be like this for us until the next update at least if they take that approach to the problem