Board Thread:General Discussion/@comment-36892186-20190508102445/@comment-37443679-20190529072441

212.159.23.218 wrote: IspkWha1e789 wrote: Good customer service should be good customer service irregardless of how much I spend. I promote the game to others and have spent way more than I ever  expected to and If I do not get treatment with courtesy thay can keep their game.

I do not need any apps where the customer service is less that excellent.

Opal I think it is horrible to be made to feel that  you have to prove your value in order to get good service. I hate to think that the world is going in that direction.. I refuse to comply. If I do not get the treatment I want I will go to a manager or as high as possible to get what I want, and I have. If they do not value me they do not get my money. AND they will get bad reviews on yelp, google etc. Sadly, it seems that it already has. I still can't get my Seeker's Notes to work after days of corresponding back and forth with Mytona. Why because for some reason Microsoft Store is no longer installed properly so I can't launch it. I also can't uninstall it to try again.

But I can't do anything about this because Microsoft expects be to get an account before they'll do anything to help me fit a problem with a product that came with the computer. This is something I refuse to comply with because I feel it is rude and disrespectful. I should have to create an account with them before i can fix the product I've paid for. Yet it seems if I don't I'll never be able to get Seeker's Notes back. I agree that if you have paid for the product, and have the product key to prove it, you ought to get service. In my experience, Microsoft did follow up our problems but they used Outlook email to do so after the initial internet request. That is of course their own product too, and you get that when you register. I have Outlook anyway so my problem was quickly solved. Hubby was a mite irritated because he had to open an Outlook email account which he doesn't otherwise use, but his problem was also solved.

I am generally sceptical about having to register for just about eveything you do on the internet, but since Msoft developed and own the operative system that I pay to use, I just have to bite the bullet. And we did get good service.