Board Thread:News and Announcements/@comment-29787231-20160910183636/@comment-29096722-20160911171703

Thank you for your post LovGifts. It gives me an opportunity to address this issue. I have never had my personal instance of the game hosed up. But from what I've read on this board, MyTona has been very good at helping those who have had this problem. I appaud them for that!

I am also very tolerant about bugs. Especially those in new features and very much so when they are new features I like and feel bring the app in a good direction based on feedback from users. Programing is complicated and often new things aren't perfect out of the gate. It can be annoying, but they are trying to get it right, and I am happy to help that effort in any way I can.

However, when so called updates include "new features" that seem to me designed primarily to wring more money out of the game, I don't really consider that a support problem. It falls on support to deal with the blowback, which has not been handled very well, but I  am assuming they are either guided in their response by management or just left to deal as best they can based on previous updates. Either way my real problem with this update is with management, from deciding the "new features" to failure to respond to the BIG PROBLEMS, which are on their watch.

Bottom line for me is that this is not a support problem. JMHO

NW