Thread:Rirera/@comment-35148884-20190408024339/@comment-27660480-20190408071209

Hi Bea,

Thank you for sharing your problem on Wikia. It helped to realise that I am not the only one. I have been in contact with MyTona since the first day of missing quests.

I have gotten the following reply on Friday:

Our team is currently investigating the issue and we will do our best to find a solution as soon as possible. '''It may take some time to find a solution to this issue. We hope for your understanding and apologize for the inconveniences caused. The compensation for the inconveniences was sent in the game. Please stay tuned!

The players received their Appologies Deal that day.

Today I've gotten another reply 15 minutes ago:

We have tried to fix the issue with Daily quests reset. They will refresh in 8 hours. Please note that changing time and date settings may cause the issues with the game. Feel free to contact us if you have any questions or concerns.

In 2 minutes there was another one:

We have tried to fix the issue with Daily quests reset. They will refresh at 9 am (UTC). Please note that changing time and date settings may cause the issues with the game. Feel free to contact us if you have any questions or concerns.

You may try to check if your quests will be refreshed at 9 am UTC.

I have gotten the guests 2 times. I feel your pain. I am frustrated too.

Have a nice day.

PS. Before writing to MyTona, consider to answer the following questions:

Are you connected to a stable internet? Could you check if your time and date settings were changed? Have you tried to restart your device and check if the issue persists? As for .... do you remember after what actions this issue occurred? Did this issue appear after syncing with Facebook? Have you tried rebooting your device and router? Were there any changes in your device's time and date settings? Are time and date set correctly at the moment? +Screenshots.