Thread:Cynnotes/@comment-31028364-20170205022652/@comment-31615118-20170517184334

This same thing happened to my husband when he opened the game on his iPad. We were baffled and couldn't figure it out either. I suggested he remove the game from his device and reload the game from the app store which he did. He retrieved his name and associated information and it has worked fine since. If you do this, be sure to say yes to retrieving your data or you will have to start from scratch again (not fun)! I hope this helps. Diana