Talk:Frequently Asked Questions/@comment-83.252.152.0-20181217075836/@comment-2001:1970:4FA6:2101:61EA:3C9E:AC4D:F355-20190106021631

the same happens to me. I have been waiting all day for them to try and help me, the only problem is I don't know my support ID. if you do know yours they might be able to help you more.