Board Thread:Troubleshooting/@comment-33744607-20171123220756/@comment-4974000-20171125080353

VioletPastille wrote: Hullo, all. I'm home and about to try the cool trick Jiminbonita shared.

My code is 04720X. Not sure what's a zero, and what's an oh. Not sure how to find out, either! How I found out definitively was as follows:

1. Copy the code from the Support screen.

2. Paste into an app you can access from a desktop/laptop (eg - a Facebook message, a Google Drive doc, a OneNote notebook, etc).

3. On the main computer, copy and paste into a wordprocessing or advanced note program (MS Word, code editors, etc).

4. Select the code, and use the edit menu to Change Case to lowercase. That should make clear what's a 1/i, 0/o, etc.

It's a bit of a pain, but you only have to do it once and note it down somewhere. Problem solved!