Board Thread:General Discussion/@comment-76.7.141.143-20181111003237/@comment-27457859-20181112031655

Key is your device. Can you shut the device completely off? iPad you hold down on the on/off button for about 5 seconds or so. Same with Android. Windows as usual.

If you can get to your id code, write it down before you uninstall/reinstall and My Tona (Amy) can fix it for you once you get the new game started.