Board Thread:Troubleshooting/@comment-26729468-20151218045655/@comment-24668482-20151218142439

Sorry to hear that Easy Street. I know that many people have had problems with losing progress in the game, it is incredible unstable. I don't spend any time on this wiki any more because I don't really play the game, and wouldn't recommend it to a friend in its current state.

I am guessin you don't have access to an external backup? The only thing you can really do is contact the game's support team here. I don't think they will be able to restore your progress, but worth checking just in case they can, and perhaps they would be willing to compensate you if they can't. To save you a bit of time, their first response will ask you what device you are playing on, what version is the OS on that device, your device DN number (in settings, press the contact support button and it will be autogenerated in email template that is created), what your support ID number is (in settings in game, also autogenerated in support email request), and to provide evidence such as a screen shot of the board, so you should include all that and anything else that is relevant in first contact.