Board Thread:General Discussion/@comment-35094757-20180423041909/@comment-35094757-20180511031440

LATEST UPDATE ON MY DUAL PERSONALITY PROBLEMS....

MyTona have contacted me with the following instructions....

'''Could you please try to delete and re-install the game? If anything happens to your game progress, we will be able to restore it from your account backups using your Support ID 1PAF3. Please let us know if your Support ID change after the reinstalling or the issue with your profile's incorrect displaying in your Friends' lists persist afterwards '''

I didn't really understand... so asked them what they meant... and got this wonderful reply...

'''Chris,

To reinstall the game you need to completely delete the game from your device and then install it again. Let us know the result! '''

Now... maybe I am being thick, but that's not much help. I really do not understand how it is going to work.... so I sent this...

''' My ‘device’... as I have explained... is a simple tower PC and keyboard. Is it OK to delete the game... uninstall it from this? '''

''' What happens when I re-install? What do I do? Do I put in the 1PAF3 code? Will I get a new code? How will you reconcile my progress with a new account? I. DO. NOT. UNDERSTAND. Just saying the same thing... only shorter... won’t help me. '''

'''I have a horrible feeling that once I uninstall the game, my account will be deleted for good and I will have to start again... '''

I am not going to do anything until I get a further reply. I don't have much trust or confidence in MyTona after their previous replies. Am I over-complicating it all? Am I worrying over nothing? I worry that my progress will be deleted and I will not continue if I have to start again. So if I disappear (and I know some will cheer), that is why. So just in case, let me say thank you to the majority of you who have been lovely and supportive