Board Thread:News and Announcements/@comment-30270279-20161019152253/@comment-30316277-20161025074750

Thanks so much 5sides for your amazing generosity. I've pretty much lost everything trying to get collection items, fixers and items that I worked very hard on trying to get. I messaged the facebook team tonight because after 2 weeks, $230 worth of rubies and special offers I had nothing to show for it except wasted money, rubies, artifacts, collection items I had worked hard to get, talismans, energy, access keys, and countless hours of my time. I told them as a loyal customer who spends a lot of money on this product, they needed to make this right. I said that I wasn't angry about the problem, things happen, I was confident that they would fix it, but in the mean time, they need to help me by compensating me in some way, I didn't care how. Their product has some serious issues and they need to not just fix the product but the customers who were cheated because of it. I was going to let it go and just move on until I played for 4 hours, using my last seeker talisman and last chicken artifact, as well as most of the access items I had accrued all to try and get wind up keys. after receiving none I started to summon and banish anomalies without playing, I thought I've lost everything else I've worked for why not waste these to. Well, on the 10th banish, i got one key. It was so incredibly random and infuriating at the same time. Well see how and if they make this right. I believe they will. I played more after I got that key and surprise, it was the only one I got.