Board Thread:News and Announcements/@comment-30270279-20161019152253/@comment-30316277-20161025095513

I'm just floored. I got a response saying thanks for my opinion and we're constantly working to improve our product. I mean it's not that complicated, I purchased their products and due to technical issues of their product I lost a lot of money. Aren't companies who sell items, I don't know, back up there products and take care of their paying customers who lost money when those products werent working properly? It's called something like, oh I don't know, customer satisfaction because they want you to keep purchasing. This makes no sense to me. I contacted apple about it because I purchased it through them and they can at least help me get ahold of someone who will take this seriously. I wasn't asking to be reimbursed, i was asking them to make it right in some way, anyway really. This just seems wrong. I've dealt with support before and they were always helpful and professional. This response was dismissive and rude.