Board Thread:General Discussion/@comment-37096511-20191031135419/@comment-37542647-20191115010959

MaggieSN, thanks for your suggestion. I have had problems in the past with Mytona understanding my question/problem and it took a few messages for them to understand what I was explaining to them. I am an educated person and people usually understand what I am saying (I was a nurse for 44 years-education was a big part of my job). I don't think they try to understand and hope that you will just give up trying. I had a problem with the last Green Emerald event. It took them 3 weeks to respond and the message I received informed me they reset my settings and I should not manipulate the date/time on my device. I replied that I play on a Kindle and can not manipulate the date/time. I did not receive a response to that other than to inform me the communication was completed. I did however receive some gifts to compensate me for my problem but it is very frustrating when the response doesn't adequately address the problem. I may wait until the next update until I contact them again. Hopefully the problem will be fixed.