Board Thread:Troubleshooting/@comment-31495881-20170728101639/@comment-31495881-20170729183205

Stay on them. When I lost all progress and could not play for many days in a row it was finally restored properly on a Saturday. Just keep the pressure on them. They might try to make you feel like you're being a nuissance but it seems to be the only thing that works with problems that they can't fix instantly.