Board Thread:Troubleshooting/@comment-34560043-20180518122150/@comment-35315474-20180518141438

Aileen, I'm far from a computer genius! My programming days were decades ago! 😊

You're showing up in my game okay. But it sounds like you have a computer issue that's messing up your game. I figure you're probably on a PC? They pick up viruses and all. If you were on a Mac, I could tell you how to clear your cache and all, but I don't like PCs so I don't mess with them.

If it was my computer, I'd google the symptoms for possible solutions. Or I'd call a friend to look at it. If all else fails, I'd take it to a computer shop; however, they can take a long tme (Apple does it while you wait). If you do end up having to take your computer in, make sure you have a full backup since shops will sometimes damage the data while doing a repair.

And then there's the last option — buy a new one.

Sorry, none of this is all that helpful. I hope you get whatever it is fixed.

Meanwhile, try to connect to FB. If it asks if you want to restore your game, say yes. That may bring back your friends and all. You may have to contact MyTona support if you don't get your rubies and coins back.

Good luck and let us know how things go!