Board Thread:Troubleshooting/@comment-58.174.147.228-20190624074717/@comment-38946466-20190814141314

My mums tablet is getting the same message. I persuaded her to try playing again after some time, the game updated and the 'No internet connection' message appeared. I tried rebooting/reinstalling/being patient - last one does not come naturally to me I have to say but nothing.

The only thing I figured out is that perhaps that stopped supporting that android version so have contacted support (that advised me to reboot/reinstall/change wifi??? seriously???) will see how that goes.

For ios, I know they don't support below ios 9 (https://seekers-notes.fandom.com/wiki/Thread:163579). I would suggest you contact support if you are on supported version.

If my attempts fail, perhaps time to update mums tablet.