Talk:Frequently Asked Questions/@comment-174.16.192.96-20171226233450/@comment-2601:CE:8201:C2FC:14:A1ED:3E0E:7921-20180529084117

On the new account that you opened are you signed on with Facebook? Did you sign off Facebook or were you off Facebook before you opened the new account? Try signing off Facebook on the new account and then go back and try to sign back onto your old account, it has to do with being on Facebook, you can always contact support.