Board Thread:News and Announcements/@comment-28380783-20161223110223/@comment-28829111-20170107042340

I do think she has an ID but maybe it is not showing due to some glitch?? Especially if you say she cannot get the current event. Has she ever connected to FB through the game settings (the cog) for backup? If yes, then at the very least Mytona has her data backed up on their servers from that point. I do not have a Kindle so I do not know how, or if, you can access data files on it. if the answer is yes hopefully your mother has "backed up" her Kindle somehow in the past. My understanding from others' experiences with Customer Support is they do try to get a player all situated. It does sound like your mother's game might need to be reloaded. I believe on the FB page several others experienced problems too. But I do not know if the problems were Kindle specific. She, or you, can ask CS specifically if they will be able to restore her friends and any rubies. You can also help her take screen shots before they reinstall so that she has proof of her inventory and rubies. At least all the talismen! It is important she knows how to connect to FB when she gets her game back up and running properly as that is how Mytona choose to keep a backup of games for just this emergency. Many players create 2nd FB accounts to use only with games and not their everyday FB account. Hope this helps.