Board Thread:Fun and Games/@comment-27095784-20160903201353/@comment-30178733-20161015023556

Hi HC players- I wanted to share my bad experience with HC. I started playing earlier in 2016, had reached a level in the high 40s, and I think I had unlocked almost all locations. I was really enjoying the game except for Expeditions. 😏 In late June, the game required an update to continue playing. With the update, I lost all my progress and collections, and my unlocked locations locked. After multiple exchanges with support, I was advised to stop playing and wait for a fix. If you go to the G5 website under Support, there is still a posting by them about lost progress. When an update (Hotel?)came many months later, I was hopeful. While the update didn't mention a fix, it did unlock my previously gained locations, yet still required coins to completely open. At that point, I tried to access my support requests and found all had been deleted by G5. If I had pursued them again, I might have been given some compensation. By then I had found SN, and was less invested in HC. Occasionally, I still play HC, primarily the crystals game. Possibly G5 is still working on a fix from June? 🤔 I don't want to be a downer, but wanted to let my SN friends know. Cyn