Board Thread:Troubleshooting/@comment-34095963-20171226181944/@comment-33002749-20171228223324

If you are having trouble buy from the Microsoft store it could be a problem on Microsoft's end. Have you tried contacting them? Their customer service is very nice and super quick. And they won't ask you for any screen shots. I had that problem once, but I also couldn't download anything either. I wrote to their support and it took less than 5 minutes till they had it fixed. It is worth a try to ask them, at least they won't give a bunch of crap and keep asking for more stuff.