Thread:Eyeris1/@comment-31514943-20170719193215/@comment-31495881-20170720164730

I'm so mad at MyT right now. The crashing while crafting started prior to me losing my entire game. When I first reported it they had told me to do a reinstall and they would restore anything that was missing if anything. This would give me a clean copy of the game without using my backup which could corrupt it again but I lost my game entirely before I had the chance to do that. So last night I sent them a message to let them know I am finally going to do a reinstall and would they please offer support as far as restoring anything that might get lost in the process as they had previously offered. I got this reply: Thank you for the message!

Unfortunately, the resolving of that issue might take some time. We can only ask for your understanding. We will try to fix the issue as soon as we can. Thank you for your patience! Please stay tuned!

So if I do the reinstall without their support and I lose anything I will have to use my backup to get it back and if the corruption is on my end it will fix nothing. They are really frustrating me. If they are giving you the message to do a reinstall and have guaranteed to restore anything you need, you really should take them up on that. A clean copy without using backup may solve all of your problems. I think you use a mobile phone and another member has told me that you should do it while you are very physically close to your router (wifi) as it will increase your chances of getting an installation that is uninterrupted and complete. Also you won't go to level 1 as it does ask do you want to restore to level 101 or what ever level you were on. If you have MyT's support in doing the reinstall you really should grab that. They seem to have abandoned me with the same plan. I'll let you know if I hear anything further from them. I may do the reinstall anyway with nothing to really lose as I do have backup. If it goes well it should help. If I lose things I have backup and the worst that can happen is that it may just remain in the same state. I don't like not having them onboard but I'm tired of crafting one item at a time and then having to close my game. Take them up on their offer hon. Go ahead and do the reinstall. Just be sure to count your friends, rubies, anything important. Usually if something is missing it's a whole group like not one friend but all friends. Not trying to scare you as MyT can put them back if it happens but on reinstalls if you have a good connection you shouldn't lose anything but some people have lost friends or rubies or coins but not just some, all of them, so it's easy to notice and MyT has always been quick to restore for them. I hope it goes well for you. Please let me know if you need anything. I'm happy they are at least supporting you with the reinstall. It really should help a lot.