Board Thread:General Discussion/@comment-2601:281:8000:366C:C885:8E2C:BB4F:646A-20180528161635/@comment-28829111-20180528220323

I think the post has merit. It is no secret I am not content with some of the recent changes. I took a stab at putting this in bullets such that any reader who feels the same might consider sending a note to Mytona as well. Each person can include or not include a point made as it fits their need or may have a different problem to replace one listed above. Like this player I am on standby with my purchases until I see a more postive direction from Mytona. They simply are not customer focused in the past two releases despite the lovely new rooms and graphics. These other changes take away the shine. Original poster - I hope you do not take offense to my listed letter...I tried to keep it in the same vein as your original.

Dear MyTona Support,

The Seekers Notes (SN) Game is becoming less joyous with each release. Several of the recent changes are punitive to your customer base. As a result I am listing the particular issues that I would like you to consider changing/fixing. For now I am withholding from making in-app purchases until some changes are made on your end to show a genuine level of care toward your customers and their game experience. I will encourage game friends to do the same via private groups, Facebook groups,  and personal messages.

1) Repetitive Challenges - These require banishing creatures to earn a spot on a Leaderboard. The challenges themselves are fine the Leaderboards, however, are corrupted by players whom are cheating or using code hacks.

2) New Timer Resets - Players are from all over the world and in many different time zones. The setting of a time zone to your specifications (UTC) is not logical nor is it practical for your customers. Previously, we were not relegated to a specific time zone but to our particular device and after a respectable 24 hour time period. This allows me to play the game when I am able.

3) Visit Room Charges - To remove room charges left on my map by game friends is punitive. Before this current event room and crafting station charges were stacked and available to me for when I was available to play. This should be fixed as I cannot always play the room charged by a friend within your new time window for many reasons including my level, Quests, work schedule, and sufficient access passes. Why should players visit anymore?

4) The Sunshine Dispeller - Prior to this new event banishing the Strolling Figure for a Dark Servants chest would produce a Sunshine Dispeller randomly. Currently players report dispelling the Strolling Figure in excess of 50+ times (resulting in 10 chests) with ZERO Sunshine Dispellers being rewarded yet more hoarfrost anomalies keep appearing. This also seems punitive unless it is a code bug.

5) BETA Testing – This last point should be a given…not a request. Please beta test ALL platforms before releasing new updates. Players report being unable to play when a new room opens for days on end. I once waited 14 days for a new release! This is unfair and punishes players as well as prevents a level playing field for all SN players.

In conclusion, MyTona, your marketing verbiage boasts of fabulous features and new upgrades but  IT DOES NOT ENHANCE THE PLAYERS’ EXPERIENCE WHEN THEY DO NOT WORK NOR WHEN CHANGES ARE PUNITIVE! Your game app is free but with the latest subscription offers, etc. there are indications that your company is not suffering financially. MyTona boasts over 1 million players and some number of them do engage in in-app offers. I have made many purchases which support your product but currently Seeker Notes is less than stellar. Customers are aware the in-app purchases we make are for VIRTUAL items and, as such, MyTona might need a reminder that we have choices in how and with which game providers we use our personal discretionary funds. I do want to thank you for hearing our collective voices in the past and fixing the “flashing lights”. I hope this letter and others you may receive result in similar positive changes to the game.

Sincerely,

x