Board Thread:General Discussion/@comment-34420025-20180408122936/@comment-34343471-20180408182142

I think customer service is located in Singapore. Whenever I contact them, they always respond but within their working hours. Right now it is the middle of the night there. I had the same problem a few months ago. My locations were locked. When they arrived at work, they fixed the problem although it took a few hours. My husband rebooted my iPad. It took a combination of what Mytona did and what my husband did to fix the problem. PLEASE NOTE. The first thing they asked me was whether I had been changing the settings on my iPad. I had no idea what that meant and was confused. They were thinking I was doing TT. The second thing is that even with their best efforts, I lost three days of play. Talismans I had used were restored to my inventory. I had reached virtuoso in Cozy House but I went back to 88% detective. Mytona WILL get back to you. I think they are there for about 12 hours a day. Hope this helps. I was so frustrated waiting all day for them to contact me. Opal