Board Thread:General Discussion/@comment-38946466-20200204001250

Several months ago, Mytona support advised me to uninstall/install the app when I had some issue and it was a very good strategy whenever I had issues.

It also helped a lot of people who ended up with a corrupted database because after reinstall, the app would keep the same support ID and ask if you want to fetch the data from server and ... couple of minutes later everything was back and working!

I know that in couple of last releases this stopped working for iPads and iPhones but with this release it also stopped working for android.

This means that if you end up reinstalling, you will likely get a new support id meaning you will need to contact Mytona. Best to be prepared and take a screenshot of your support ID and your level, rubies, coins, paws etc.

I did ask Mytona if this will happen for every android user and every time, but no response yet. Will share if/when response becomes available. 