Board Thread:Troubleshooting/@comment-2001:569:BD62:7B00:69A5:BAC1:4F8A:9388-20180511015714/@comment-28829111-20180806034645

The accidental purchases arise over and over again. It is disingenuous of Mytona to not have a confirmation or protection in place. Like others the very few times I buy rubies now I immediately purchase what I want - the 5 ruby chests containing an item from the past. (These may be gone from the store now from what I hear?). Even if you do not have screen shots (but it is wise to keep a current one at least once a week of your rubies/coins front map) you should write to support for reimbursement. Mytona has been very good about returning the rubies even if you make an accidental purchase. They know most players will not have a before and after screen shot but it doesn't hurt for them to ask. If you don't do press them for reimbursement. Consider only making the cash purchases through the various platform stores. That gives you added protection and backing from Google/Apple/Microsoft. Mytona has always been good about purchases and I've played almost since the beginning. I had a duplicate purchase show up on my credit card once. Just a glitch and contacted Apple/Mytona. It was corrected very quickly. They should put a safeguard up about the rubies being spend in game but we all know some percentage of players will not even notice. Thus they will ultimately collect more dollars from these players who are less careful. None of you are the "norm". Do watch your rubies but take a screenshot of your home map every few days and delete the old one. Do give Mytona support a chance to make things right. Their track record is good on this.