Board Thread:Troubleshooting/@comment-43578840-20191009123913/@comment-43578840-20191011143447

And now the latest in the device-transfer fiasco - I figured out what happened. MyTona did restore my progress, but only partially.

I was on Level 299 at 100% Detective in Time House. When I transferred, it reverted to Level 298 at 40% Detective. They restored me the day after the event was over - to Level 299 at only 90% Detective in Time House, and it was too late to redo that last 10%.

Now they're saying there is "no evidence" I completed Time House and they won't restore the rewards I already won. However, I took photos of Time House in Virtuoso on my map and the Time House window showing Virtuoso. But this new phone won't send them to support!

When I click the camera icon, I can select my images and usually there is a DONE link in the corner which attaches them to the email. In this new phone, when I select the image, it becomes full screen and there is no other link. There's nothing I can do but close the app.

Does anyone who has an iPhone 11 know how to work this?