Board Thread:General Discussion/@comment-34343471-20191124090407/@comment-37542647-20191126005917

In response to Howard's post: I had a problem with the last Emerald Mystery event. I won the paws first. The chest and avatar reset to zero. With subsequent plays the percentage increased for the chest but not for the avatar. After I won the chest the percentage for the avatar never increased. It remained at 0%. I contacted Mytona at least 10 days prior to the end of the event and was informed they would check into the problem but it would take some time. Two weeks after the event ended I received a response informing me that my settings were reset and I should not change the date/time on my device. (I play on a Kindle and do not change my settings). I did receive some prizes but not the avatar. So far with this event I have had no problems and have received all 3 prizes. I purchased the additional chest and I received all 3 prizes from that chest. I suggest everyone who is experiencing problems contact Mytona. Cheryl