Board Thread:Troubleshooting/@comment-97.89.79.226-20150901222710/@comment-28424239-20170308072331

The same advice as Foss gave above, also just click the button to the right on your energy level at the top of you map. It has contact support, click and send your problem you are having to the company. They will get back to you. Depending on which platform you are on you can also report the problem to them directly. Last but not least you can report it to your credit card company. Kindle refunded money to me twice when something like that happened, and the game gave me a bonus amount of rubies for the mix up.