Board Thread:General Discussion/@comment-28424239-20160901211044/@comment-31982627-20170524013408

Hi Rose, sent an e-mail to MyTona a few days ago asking for my friends to be transferred from one Support ID to another and they did it for me - did you specifically ask them to transfer your friends from Support ID XXXXXX to Support ID ZZZZZZ? My suggestion (if you don't mind a white lie) is to tell them that you were previously playing on three devices but are now planning to stick to just one device and therefore need your friends to be transferred from Support ID XXXXXX (old device) and Support ID YYYYYY (old device) to Support ID ZZZZZZ (new device). In their reply to me they did mention the stuff about the synchronization as well. Please see my request to them and their reply below. Hope this helps!

Would you please transfer my friends from my desktop Support ID XXXXXX to my laptop Support ID ZZZZZZ?

Thank you for contacting us. Please, note that it is possible to transfer your progress to another device (game and location levels, collections, Talismans, Artifacts, awards, etc.) via Facebook, although the rubies, coins and non-Facebook friends, unfortunately, cannot be synchronized. Please be informed that we are working on better synchronization and would suggest you to play on one device continuously. Thank you for providing both of your Support IDs! Please check your game, we have transferred your friends from XXXXXX to ZZZZZZ. Let us know if you have any other questions or concerns!