Board Thread:Troubleshooting/@comment-27041903-20190505034501/@comment-32967668-20190507162711

When I had a past issue, Support instructed me to delete and reinstall the game. If you still have the issue, this may be your solution. If you are connected to Facebook, make sure your game is saved first (visit a neighbor or play a location.) You should contact Support again prior to get their opinion on this, and ask if they would be able to restore your game progress if you are not connected to Facebook. Make sure you have recorded your game ID.