Board Thread:Troubleshooting/@comment-117.212.178.27-20160904133733/@comment-30514476-20170407034244

This worked for me: try double tapping the home button and then swipe to close all background apps especiaily the Seekers Notes on your iPhone.

On iPad, Mama Terri found that: " If your iPad download generates a internet not working pop up, close the program and restart. It resumed the download and completed with no further problems."

If all else fails contact MyTona, info about how is on FAQ here:  http://seekers-notes.wikia.com/wiki/Frequently_Asked_Questions