Board Thread:Troubleshooting/@comment-2601:842:C100:2C50:2D18:2530:6FE6:5515-20170808210012/@comment-28829111-20170808211207

if you do contact support either via cog or website https://mytona.helpshift.com/a/seekers-notes-hidden-mystery/?l=en  be patient as they are experiencing lots of problems as usual at the beginning of an event. Usual 24 hour response seems to be more like 48? or you could also go to the FB SN app page and PM them - send your user code