Board Thread:General Discussion/@comment-33002749-20180627054604/@comment-33002749-20180627162113

Alumni72,

I have Verizon DSL and have been a customer for 6 years. When I got my plan they let you just get Internet and didn't require you to get phone service too. Now they require that you also have phone service. That was what was wrong, but it took forever for them to figure that out to fix it and move it over. They have been very good to me. They have refunded me for the full month of June, waived the transfer fees, gave me a discounted price on the service and everything else they could do to keep me as a customer.

Of course a lot of that has to do with the fact that I never lost my temper or yelled at anyone. I explained I knew it was not the fault of the person on the phone and I was just frustrated and when I wanted a supervisor I called and told the customer service rep that I had already discussed this with 3 other reps who could not help so I needed a supervisor and she got me one right away. I used to work in a call center and I know what it feels like to be on the other end of the phone when someone is yelling at you. Yes the customer is upset and has a right to yell, but the rep on the phone feels awful and wants to crawl in a hole and then they get angry because they can't get a word in to even try to help. Just remember you catch more flies with honey. So if you ever need to call about something that is upsetting you or you need customer service for anything, take time to calm down, take some deep breaths, and just talk to the person on the other end of the phone like you would like to be talked to. Trust me, they will bend over backwards to help you if you treat them with respect. If you yell and scream and carry on, you will get nothing, and they will put notes on your account about you being mean, rude, difficult, etc. and nobody will want to help you. Diane