Board Thread:General Discussion/@comment-35094757-20180423041909/@comment-35094757-20180502220742

Here's an update from mytona... I have replied and said I don;t know what they are talking about as I have never, ever been asked to save my progress.

Hi Chris,

We apologize for keeping you waiting! It seems that it's the problem ties with how Support IDs sometimes work on Windows platform, in this case multiple players have the same Support IDs and have shared friends. But they should not interact with each others games (progress, coins, rubies etc).

Could you please specify does the window appear asking to restore previously saved progress?

We sincerely apologize for all the inconveniences caused. At the moment our team is investigating the issue and will try to fix it as soon as possible! We can only ask for your patience and understanding!