Board Thread:General Discussion/@comment-35065776-20181005164554/@comment-28829111-20181008075603

Well, I think the first person who responded was being a bit “lazy” in not trying to resolve your issue before it escalated. Some support people may be trying to clear tickets quickly especially during a new launch when lots of things go wonky. I’m glad support did come back, though, seeking resolution even if your spirit was lacking at that point. Play for awhile and see how you feel. Use your WL to fill in for tools and username for keys. You can get by without purchases and if you change your mind down the road it will be because they earned back your trust in them to do the right thing.