Board Thread:General Discussion/@comment-43541445-20200127211823/@comment-28380783-20200128024323

Hi Pam

first, I am very surprised at your seven day wait for an appointment at your Apple Store. Normally only a couple of days here in the UK, or we have an option of being on call for an hour or so.

second - back up to iCloud every day. I do it when I go to bed. It only costs me 99p a month for the extra space.

third - try using Game Center. This gives you a back-up in real time. This means that your game (including friends, rubies, coins, everything) is always there. My Apple Store had to do a factory reset to my iPad so game lost - I was level one again. Not so. They were then able to download my game from Game Centre - exactly as it was when I had last seen it. 😹😹😹