Board Thread:Troubleshooting/@comment-43578840-20200110204214/@comment-34343471-20200112200512

Do you have your invite (game) code? If so, you can contact Mytona and they should be able to restore your game although you may lose a few days of progress. Generally they can restore your rubies, friends, inventory, most game progress and collectibles. Do you have access to your game code? If you don't, did you post it on this forum? More than one player has had to dig through the friend code pages looking for their code.

Reaching Mytona. I believe that customer service is in Singapore and they keep local hours. And they tend to respond better during the week. Please note that they are having pretty server issues right now which also may delay their response. I haven't heard of them completely ignoring any player although sometimes it takes a few days.