Board Thread:Troubleshooting/@comment-37292360-20190107201316/@comment-37292360-20190108014558

110.144.78.113 wrote: I am having the same issue, MyTona are dodging my questions, I am in the Southern Hemisphere and strongly believe it is their servers as I have done everything possible at my end to fix it, it would appear we are a tiny minority and probably do not matter to them. After messaging them a detailed description of my issue they replied with a request to give them more detail, that was over 36 hours ago and I have heard nothing. Good chance I will uninstall before I hear back from them, ironically I get a window of about 2 hours I can play daily, not enough to get much done except gift, visit and perhaps play a few rooms. Good luck, you are not alone! Thanks, yeah it's still crashing for me. I've just tried it now and it starts loading but doesn't even get to the game, it's just gone. I'm in the Northern Hemisphere myself, but maybe they use the same server for both?

Uninstalling and reinstalling the game appears to have no effect for me.