Thread:5sides/@comment-31495881-20170720161522

Prior to losing my game the crashing while crafting began and I reported it and MyT had told me to do a reinstall and that they would restore anything lost in the process. I did not get a chance to do that before I lost my entire game and I spent the next week just trying to get my game back. I sent them a message after my game was restored informing them that the crashing was persisting and didn't hear much back other than we are investigating. Yesterday I warmed up to the idea of a reinstall and I sent them another message letting them know that they had suggested it before and I would like to try it and would they please help if friends or anything were lost in the process as they had offered before. I got this response:

"Thank you for the message!

Unfortunately, the resolving of that issue might take some time. We can only ask for your understanding. We will try to fix the issue as soon as we can. Thank you for your patience! Please stay tuned!"

Do you think I should still try a reinstall without their support and just hope that nothing is missing and if so use my own backup or wait until they are willing to offer support as they had in the past? I know you're on iPad and I'm on Windows but your opinion means a lot to me. I'm going to discuss with a Windows user as well. I don't like that they are not offering support for that plan at this time but on the other hand I have backup but I do worry that it may be corrupted. We do store just about everything locally so if their is a bug/glitch it becomes perpetuated by our local system. Very upset that they didn't answer, sure give it a go and we will restore anything lost. I think the main thing people have lost in reinstallation are friends and sometimes progress even when asked if they want to restore to their previous level. Any advice would be truly welcome. Thanks so much - Anne  