Board Thread:Troubleshooting/@comment-32484558-20170710182201

My game started crashing when visiting friends. So I contacted support, who told me to uninstall/re-install the game. I did this straight away, though I had a couple of artefacts helping me. I now cannot explore anywhere. I had reinstalled to my Facebook backup. I only have my 2 Facebook friends. I think I had about 94 total friends before. I contacted Support again, they had promised to use my Support ID to take my game back to where I was. I have been been out for about 3 hours and my game is still the same as I left it. My Support ID has changed- but I had made a note of the previous one. What more can I do? Support have not replied to 2 messages from me 