Board Thread:Troubleshooting/@comment-36094989-20180910063020

I am around 75% expert on Mosaic Puzzle - I normally get 1 minute and 40 seconds to solve the puzzle but the game decided to give me extra time to solve a blank puzzle.

How does one "solve" a nonexistent puzzle in the first place?

I contacted Mytona with the details and screenshots but all I received was a generic apology along with a recommendation to restart my device. I did not even get a refund for the energy points I lost and considering the unhelpful response I receive, I find it exhausting to continuously report the bugs I encounter.

I play on kindle by the way. Has anyone ever encountered this type of bug before? 