Board Thread:Troubleshooting/@comment-38558458-20190224050547/@comment-38558458-20190227020257

No they did not return my rubies. I didn't remember how many I had - it was less than 15. They wrote me and told me I had 9 and spent 6 on dispelling an anomaly - which I did not. I wrote them back and told them I had plenty of dispelling items in my inventory and I would not need to use that feature.

Then last night while I was playing the game, I was able to get my rubies back up to 9 and then the next time I looked it was back down to 3. I know I did not do anything to have that happen and am very frustrated now that I have been depleted of 12 rubies and would have had the 15 I needed in order to open my other slot in the Inventors Room. I wrote to them about this happening on their response and they came back again today and repeated what they told me about my dispelling an anomaly. I'm not sure if the 9 and 3 amount confused them again or what. I've decided to give up and not "beat this dead horse" any longer. I am not going to get any rubies reimbursed from them even though it is a very small amount. I also will not buy any rubies from them. I have decided to just keep my reward ruby challenges in my reward jar until I accumulate 15 and they can no longer just take them from me. I have no control on the rubies I receive when leveling up, but I intend to keep a very close eye on what is going on there.

Sorry for the long winded ramble, but I needed to vent. Thank you for caring Rirera!