Board Thread:Troubleshooting/@comment-32690871-20170726171309

I received a double offer for Rubies; 500 for 9.99 and an additional 100 for 2.99; with the double purchase I would get energy and coat of arms bonuses. I accepted it, paid for it, and didn't get the rubies, however I did get the energy and coat of arms. If anyone has this offer on their screen (the picture is of rubies) could you check and see if I misunderstood it? I also sent a note through the game to contact support, but haven't received and answer. How fast do they usually answer? Thanks! 