Board Thread:Troubleshooting/@comment-67.247.166.150-20170617011405

hello all

i am here because of one of two reasons:  1) this latest update has corrupted our save or 2) my son did something very naughty (thought he was helping) and it corrupted our save. either way because of number 2 i do not wish to contact mytona. so i am wondering if there is any way to start fresh on bluestacks, basically get a new id. we are not very computer saavy but can follow directions pretty well. we just wanna be able to play again. i have tried uninstalling everything (including bluestacks), and tried to locate the save file so i could delete it (could not find it). please save us!!

ps my son has been grounded and cannot use any computer (gadgets) for a month 