Board Thread:Troubleshooting/@comment-73.86.202.211-20181030120838

Is anybody experiencing the game abrupting cutting out? I have to say in the years I have been playing this game I haven’t really had any major issues with loss of items, etc. My iPad device is in excellent condition and is fairly new so I do not believe it is the device but in the past couple of weeks the game has been abruptly cutting out. The problem I’m having with this is if I have just received collection items from my friend and the game cuts out right after, the collection item gifts are gone when I reopen it. I sent some gifts out this morning and the friends lost them (I’m assuming maybe the same way) so that prompted me to reach out to support. Just  wondering if it’s happening to anyone else.

xoxo, Stepheney 