Board Thread:Troubleshooting/@comment-2600:1700:FEE0:7AA0:787D:C0C5:B8C5:335E-20171211190233/@comment-28829111-20171211223951

Karen, if your game has been backed up either locally or via Facebook you could try deleting the app and redownloading from whatever game store you got it (or go to the Mytona main website for the direct links to both apple and windows). Then restore your game (if it is saved on FB), or ask Mytona to do it, or restore the game files from the back up (not the app files just your "local data" files.