Board Thread:Troubleshooting/@comment-89.138.97.29-20190812122715/@comment-38946466-20190812151530

Hi AilaG!

I typically write email to support@mytona.mail.helpshift.com. The response usually includes some support id - meaning they associated my request with a case.

They are covering the whole world, so I imagine it is really potluck who you end up with...

If it helps, this is usually the time when I write to them... Sometimes I get a response I'm happy with (or understand nothing can be done) and sometimes if it doesn't make sense to me, I write a similar one the next day 😉

My first hi res query was brushed off, second one with tech data in - success 😁

Good luck!