Board Thread:Friend Code Exchange/@comment-38282989-20190124071906/@comment-37940097-20190126194523

Hi Bella, you can access your game from your laptop without having to start from scratch, HOWEVER, you will need to contact MyTona Support to transfer your friends, coins and rubies to your laptop. This is what I found on the MyTona Support website:

"How can I transfer my game to another device?

You can only transfer your game via Facebook, but Facebook only saves your level and achievements and not your coins, rubies, or friends.

We therefore strongly recommend picking a single device to play the game on.

To transfer the game to another device, connect your account on your old device to Facebook via the game's settings to save your data. Then log out of Facebook and log back into it on the new device. The game will offer to restore your saved level.

If you are only planning to play on the new device, you can send us your Support ID from both devices, and we will transfer the data manually.

You can find your Support ID in the game's settings."

To contact MyTona Support you can click/tap on "Help & Support" within the game settings which will open up their website. Then click/tap on the red "Contact Us" button in the top right-hand corner and give them your old and new support ID as per the instructions quoted above.

It sounds like you cannot regularly switch from one device to another device to play the same game without contacting MyTona support every time.

I would strongly recommend saving your game/progress to Facebook like it says above in case you're not connected to Facebook.

Hope that helps you, Annie