Board Thread:Troubleshooting/@comment-38558458-20190224050547/@comment-27660480-20190224123727

@Llyssa1020, most of the time I play in the place where the internet connection is slow. I have found that the game freezes up, crashes, when the Internet connection speed is below the optimal level: sending gifts/receiving gifts is a challenge, but useful for playing the morphing mode, also it takes some time to enter a crafting station. You may run the application 'Meteor' to check your ping/downloading and uploading speed. It is user friendly and free of charge. It is available on PlayMarket. Otherwise, you may measure your internet connection speed online (just 'Google' it).

Regarding reinstalling the game. You won't loose your progress, if you choose to keep it, when the game is redownloaded. After multiple attempts, I have managed to change a talent of my second device friend to keeper. According to my experience, the game on selected device always keep the same friend's code after each download. A player is asked about keeping the previous progress.

You may send a ticket to Mytona.

Hope it helps.