Board Thread:General Discussion/@comment-36016297-20190928184311/@comment-38946466-20190928230514

When I had a similar issue, I was advised to reinstall the game. This was the email:

We suggest you to reinstall your game. Don't be afraid to lose your progress as we will be able to restore it (including your coins, rubies and friends) by using your current Support ID. if your Support ID will change due to reinstallation please let us know it too. You can find your Support ID in the game Settings (cog wheel button near the energy scale).

Let us know the results.

I did reinstall and a lot less crashes. A lot of other people did that as well. I would advise to take a screenshot of support id, just in case.

Good luck Bbbkn! Hope it gets better for you!