Board Thread:General Discussion/@comment-29628141-20170614173927/@comment-29795609-20170614210217

Carolyn, I am sure MyT will sort it out. Not so long ago my game crashed and I was set back to a ridiculous level (previously crashed game). After a few emails back and forth they found my other ID and did overwrite the low level. They did clarify that any rubies, collections, tools etc will be lost and replaced with what you had on level 134. Don't worry about gifting - hope it's sorted out soon 😊. When they sorted it out it might be a good idea to change avatar / name so we know whom to gift 😉.