Board Thread:News and Announcements/@comment-28380783-20161223110223/@comment-98.210.63.229-20170108002016

Thank you for the replies. She does not play through Facebook but we did establish one for her today to try and link it to the game but it could not connect due to... no support ID. We contacted Amazon and they could not help. Screenshots of all of her items were taken and then the game was uninstalled and re-installed and still no user ID but it did start her back at level 1. I am at a loss. I can not access her cloud even after viewing the tutorial on how to find it in her particular Kindle to try and completely remove it from existence under her information in hopes of acquiring that elusive Support ID. Any suggestions on how to do this would be appreciated. Meanwhile we are in email contact still with the developer. Thank you.