Board Thread:General Discussion/@comment-35094757-20180423041909/@comment-35094757-20180429142757

MaramaFen wrote: Hi Chris, just a thought: you haven’t changed devices since starting the game, have you? Part of my problem with Mytona was they kept insisting I had the game on 2 devices (which is actually impossible) whereas I had only transferred/synched my game to a new Ipad 5 months or so previously! I notice in your comments from Mytona that they are suggesting the same for you. Maybe just ask them to transfer your Chris game to a new code on your current device. Eventually that is what happened with me. Didn’t loose any progress or collections but they did have to transfer friends over and recompense me for coins and rubies. As I say, just a thought. No. I only play this game on an old PC (tower and keyboard). That's it. I don't have other devices. I do not own a smart phone. I hate mobile phones and how people live their lives through them. I'm a luddite in that I own a doro... for calls and texts. That's it.

Hence their offer to sort it out if I start over on another device is useless to me.

I don't understand how they can fix it if I do that, but can't if I don't.