Board Thread:Troubleshooting/@comment-148.252.128.151-20191009201858/@comment-44076733-20191010201534

That sounds pretty much like the Kindle I have. I just got another response from MyTona: "We apologize for the inconveniences you're experiencing. Our team is currently working on the issue and will try to fix it as soon as possible. Hope for your understanding. Please stay tuned!" So I guess we'll see if and when they gonna fix it. I was lucky enough to have memorized my support ID. But if they can fix it then chances are that you don't need this ID. I have deinstalled and reinstalled the game on my Kindle so many times and not once did I loose the progress of my game nor did I ever need the support ID.