Board Thread:General Discussion/@comment-35094757-20180421180838/@comment-35315474-20180421183246

It happened to me once. Take a screenshot and send it to support. Also send them a screenshot showing how much the room costs you (without a Joker). I don't know if they'll do anything, but they should at least reimburse you the amount of energy you wasted.

If it ever happens to again, first try to connect the pieces that are "pulsing" just in case the problem is with one of the pieces displaying the wrong icon. If that doesn't work and you're willing to use up an eyeglass tool (may be cheaper than paying for the room again), then try that. Hopefully, that will get the game pieces to shift so you'll either get a working chain or get the game to give you a fresh board.

When it happened to me, I used an eyeglass tool, and then the game recognized there were no moves left and gave me a fresh board.