Board Thread:General Discussion/@comment-35065776-20180831160442/@comment-35188846-20180831174434

I did finally manage to dl and install the update. As soon as I opened it, I got the update popup telling me that I get rubies. You should have seen that too, Eliza.

If you uninstall and reinstall the game, I think it acts like a new one. You would need to have your old code and the code for the new game and contact support to transfer your old game. Hopefully it'll open properly for you so you don't have to go that route.