Board Thread:General Discussion/@comment-36892186-20190508102445/@comment-32823535-20190528222024

I "inherited" a Samsung refrigerator when I moved into a new home. One day, it just stopped working. There was still power to the electronic control pad, the light still turned on when the door was opened, but it was not cooling anymore and everything in my freezer was beginning to defrost. I tried powering down and back on, with no effect. So I called the Samsung support line, as the previous owners had been very kind in leaving the manuals behind. The representative said he could only help me if I set up an account. I said I wanted to get my fridge working before I had to throw out all my food, and did not want an account. We argued for about 10 minutes. He would NOT help me. I hung up. I went to youtube, and within 3 minutes had the solution. All I had to do was push 2 buttons on the control panel at the same time. I WILL NEVER BUY SAMSUNG AGAIN.