Board Thread:Troubleshooting/@comment-31962049-20180802224437

I just updated and every time I try to go into the game, the app crashes. I've tried everything and I don't know how to contact support without actually having the app open. I am logged in thru FB, so if I uninstall the game and reinstall it, will I be able to retrieve my old game? I've been playing for 2 years and I really don't want to start all over again. Has anyone else ever experienced this? 