Board Thread:Troubleshooting/@comment-43578840-20200110204214/@comment-37169039-20200113195930

Good Luck Kimberly!

Isn;t that so frustrating!! & gosh at level 311, that's impressive.

I think Opal is right about the code. If they have your old code they'll set you right up. There have been wide spread outages / server issues all over the globe - due to weather, earthquakes, fire sheesh. So they may indeed be a bit slower in response time.

My game crashed a month or so ago & they restored everything. I had my code, which I think is the key if you have your old code I'm sure an "Amy" will handle it.

I've  just switched to a new phone  & didn't transfer my game in my initial move to new splendid phone. Figue=ring I could do it later through I tunes or icloud easily. But first I decided to ask them to move my game for me.

We'll see what happens!

I hope you get your game back - because that's a heck of a lot to lose!

Salt