Board Thread:Troubleshooting/@comment-68.111.204.53-20170522080628/@comment-31495881-20170522230948

Did you sign in using FB? That's supposed to give you backup for the very reason of using a different device. You already have the best advice above but you may want to let them know how you were signing in and also include your game id (same as code you share for friends). Good luck!