Board Thread:Troubleshooting/@comment-27660480-20190323103231/@comment-36094989-20190327191129

Rirera,

I think your game file is corrupt. Is your device backing up downloaded app + data? If so, your Support ID will stay the same after uninstalling/reinstalling SN.

If my conjecture is correct, uninstalling and reinstalling the app is pointless as it will bring back the corrupted file.

...you may have to adjust the settings so your device does not back up any apps/data. 😬 Afterwards, factory reset the device and download a truly fresh copy of SN. You will get a new support ID and perhaps, a different profession. You will be a level 0 seeker 😂.

You can now start from scratch 😁 (treat it like a baby game)...but it makes more sense to send MT your old support ID along with the new one so they can manually restore your game progress + friends from their backup data.

...your old, defunct account will float around in cyberspace...and your friends will have two of you - only one will continue to make progress. Your friends can delete the dead one.

P.S. The last two updates spawned three sets of twins on my FL 😂...I myself became triplets 😓😭. Some of my friends have three JPs 😓 on their FL..extra keepers for hiring ...