Board Thread:Troubleshooting/@comment-43578840-20191009123913/@comment-43578840-20191009183925

I really appreciate this help!

Yes, I'm holding off on downloading the update - I asked MyTona for the transfer several days ago to give them a few days' buffer before the update. But they still weren't able to do it in time.

OK... Yes, I can still play on Device 1, still at Level 299, the correct progress. I logged Device 1 in to Facebook, played a room, and got a message "Facebook connected successfully." I played another room to be safe. It still shows the correct progress. So I can trust that Facebook has the correct progress?

Before I did all this, I deleted the app from Device 2 (still showing the wrong progress).

Now, should I download the game on Device 2 again and ask MyTona again for the transfer? Or are you saying there's a way I can do it through Facebook?

Thanks again...