Board Thread:Troubleshooting/@comment-2001:5B0:2852:B5A0:0:FF:FEC2:D15E-20180620222842/@comment-35128733-20180621000701

I just had the exact thing happen to me last week. Contact Mytona (cogwheel in upper right corner of game) and explain to them what happened and give them your previous game ID and your “new” starting over ID. (Level 1) I had to start their tutorial to get to Level 3 actually before the cogwheel in the corner let me click on it to contact them. They did great restoring it all back. Just give them the info they ask for, then you’ll get another email (later) saying it has been transferred and to check your game. It may not look like it is back, but give it a bit to completely upload and get rid of all the question marks. I’ve don’t it twice recently, and both times they restored it back. One of the times it took longer to show it all back. But they were great, and pretty quick, too. Keep in mind that they will answer you in their own work hours Singapore time. It was night into late night each response in my time zone. Depends on where you live. An “Amy Smith” will typically be helping you. Good luck. I know it is trustrating and stressful, but mine said the same thing when it crashed, and I thought I lost 189 levels plus a ton of stuff. But I didn’t. They really were very helpful getting it transferred from the previous ID to the new one. Just make sure you have those. (And the new ID will be what you give out from now on.) Again, good luck!

-meli