Board Thread:News and Announcements/@comment-36591862-20191031214812/@comment-38015773-20191102155224

I have, when I bought a new computer. I did a screenshot (in game) of the old one showing energy, rubies, coins, etc. and wrote my ID down. Contacted MT and included screenshot as well as old & new IDs. MT Amy (one busy gal lol) confirmed which was old and which would be new prior to doing the swap for me. All told it took less than 2 days due to the time difference. I'm happy with that.