Board Thread:Troubleshooting/@comment-89.138.97.29-20190812122715/@comment-38946466-20190812124049

Game support helped me when I complained about the image resolution. I provided them with exact model of my tablet, OS version (android pie) and manufacturers resolution.

They advised me to uninstall the game and then install it and when prompted if I want to take the game progress from server to accept it.

That solved my problem. I don't know whether reinstall was all that was needed or if the updated some device/resolution list on their end and that is why the reinstall helped.

I would try with reinstall and if that doesn't help, contact them with all the info again (possibly a new support request), perhaps a different Amy will help 😉