Board Thread:Friend Code Exchange/@comment-33988872-20171218195208

I am copy and pasting my recent emails. i am very upset. I have spent almost 200 dollars on .mostly rubies and i had the seahorses Talisman. well I went and purchased a few rounds of rrubies thinking I was getting the same amount as yesterday and to my great frustration I now only get around 95 per purchase when just the day before I was getting several hundred. I feel like this is a bait and switchm you let people purchase things they need at a halfway decent price then once you are invested in the game you change the rate significantly. I have been on multiple web sites and thousand are complaining. in really hope this changes soon. Also you are turning rooms that used to be fun so hard it's impossible to finish unless you spend money on items to help you finish. I would really like a refund. I am a disabled veteran and on a budget and only spent this money because I am housebound. Now just a day after spending over a hundred dollars you change the rates so significantly it's ridiculous. And making the rooms like the snowy room and treasure room so hard it cannot be completed without spending actual cash. again please refund my money and remove the game. I feel like I should complain to Google play store that you are bait and switching your players.

This is their response

Hi Christie,

Thank you for your message! We are constantly working on improving our game and we highly appreciate that you took your time to share your opinion with us. We will take your feedback into consideration. Please be informed that offers change all the time and appear randomly for all the players and we cannot control them individually. As for the refund, we recommend you to contact Google Play customer service -> https://support.google.com/googleplay/answer/2479637?hl=en We will be glad to help you if you have any questions or concerns regarding the game!

This is my response

seriously? I had no.forwarning the amount of rubies I would.get had changed. I think it would be the least you could.do to.compensate me for the at least thousand rubies I was not able to purchase. I would be happy with even receiving the rubies. do you really want a disabled.veteran on all.the blog sites COPY and pasting all of.this? especially after I told you how many people are starting to write I the blogs negative things. it would have been cheaper.to go buy a.ps3 game. at least it would have been a set price and.designed to be won without having to spend mppre money 