Board Thread:General Discussion/@comment-27904998-20161111212600/@comment-28829111-20170816093339

One suggestion. Take screen shots before you upgrade and then verify the items just after you do upgrade. I know it is a pain to do so and tedious but support likes proof before they replace missing items if it is more than one. I've had items missing overnight (CIs) but suspect it was more an issue of glitchs and possibly other players. Also, they often will only be able to check your most recent FB backup which might not always be current with your game if you have not connected recently. Sorry they didn't help more with replacing the reagents you lost. As far as lost coins and crystals if you have the screen shots they are more likely to honor the fix and as a second outcome you can always contact the store you purchased them from and file a complaint. Apple as an example will see to it you get reimbursed either for the purchase/partial purchase or the goods.