Board Thread:General Discussion/@comment-34343471-20190917180224/@comment-38946466-20190917181428

The advice about a game code is great. Would be good if you have screenshot of it.

I think Mytona has several support teams, your request likely routed to the team responsible for your country, or depending on which team is responsible. I have been chatting to them all day, from UK 10am to 4pm, which would be from 5pm to 11pm Singapore time.

If you have an issue, even if the game is recovering after a crash, report it to Mytona. If they don't know about the issue, they won't fix it.

If more people report it, issue priority is raised and it is fixed quicker.