Board Thread:News and Announcements/@comment-28829111-20160908204135/@comment-29096722-20160910230649

They should be grateful for the emails! Most folks will not bother and just leave. What they really need to do is communicate with us. They could do that easily with a banner or pop up announcement to check their FAQ page and post updates there.

I realize it is very tough for those on the front line, but the company needs to help the front line with strategic solutions rather than let them cope with all the angry users on their own. Because when the emails stop, well, they will have either satisfied their users or lost us. It's not rocket science, it's called effective management. That's my take anyway.

NW