Board Thread:General Discussion/@comment-28380783-20161019232416/@comment-28829111-20161020220134

My thoughts are if the focus of the letter is simple, possibly with a very few specific action items, it has a better chance of them at least listening vs brushing it off as a small sample of their customer base. Also, I think the key thing is that players MUST leave 1* reviews as a result of the update itself. But they have to be sincere. If you are a player reading this and are not happy with the change go to the store you got the app from now and leave your review. Be honest both about the stars you give it and why. If you give it 2* because you like the concept and rooms/puzzles whatever - state that. Say why you only gave it X number of stars. If it is because playing no longer rewards collection items like it used to - state that. If it is because the crafting stations are no longer exciting or of interest - state that. If it is because you detest all the fixers up front in the scroll window for possible rewards from a room - state that. Reviews are a great place to leave specifics.

If the primary goal to get people to like this game more is to roll back to the old crafting and talisman creation (talismen that actually work) then that should be the key item in a letter to them. Coupled with the rewards from the existing rooms being more like they used to be as well - 1) win-able 2) all collection set items issued as rewards (that would tie in to the tool specific ones which may be withheld now). Keeping it simple I think always works best - just my opinion. Since everyone can agree that Mytona adding new rooms is always appreciated and usually liked (even though we have our preferences - yuck Theatre for me) point that out. Let them know what they did right in addition to the huge loss. Adding a new talisman is also appreciated (like the Seeker's Star) but it should not be at the cost of disabling the others from working.

That is just my two cents.