Board Thread:Troubleshooting/@comment-38187782-20190815200912/@comment-38792995-20190815224715

One of the constant messages from Mytona when there are server problems, is do not reinstall but wait and then contact them. To be honest I have never backed up my game - don't know how I would even do it on windows. My first port of call would always be Mytona. I think if there are a few users experiencing this problem they will take on board. I have found Mytona always very helpful and exceedingly supportive. I regulary 'lose' my ip address and internet connection. For me its a problem with my latest BT router. However, I always run the trouble shooter and it then reinvents the wifi connection and hey, I'm good to go.