Board Thread:Troubleshooting/@comment-98.245.163.149-20161217220447/@comment-28829111-20161217222209

That does sound frustrating. Is it possible your wifi is not a strong signal where you are playing? Wondering if the lag is because of the internet. You can click on the cog on your game and it will give you an option to connect to support to open up a trouble ticket. OR you can go to the official SN FB page and write a private message - they are great about responding pretty quickly (within a day now) but unfortunetly they use a lot of boilerplate answers now. Like.."I'm sorry you are experiencing problems. Have you tried using a talisman?" which may not be applicable to your question LOL! But if you persist and get them to understand the issue they can be helpful. Keep your request simple and repetitive. You are asking for replacement of X number of lost rubies.