Board Thread:General Discussion/@comment-44322205-20200114091557/@comment-38279969-20200114092759

This happens a lot, usually because a person either changes a device or needs to reload the game on their device. Because the Support ID is resident on the device and changing to a new device or even reloading the game on the old device changes the Support ID, it appears that there are two of your friend. Every once in a while a person will have two active devices with the same name, but this is rarer. I have duplicate friends of both types.

If a duplicate of your friend has just recently popped up, chances are it's the first explanation. What I do is keep both of them for a while, but jot down their experience levels. You'll see that in a few days one of the levels will change and one won't. The one that doesn't is the "old" device.

Another way you can tell is which one of them sends you gifts (or which one sends you thank you gifts for your gifts). Send something that doesn't cost you anything, like a fixer or access pass, to the one you suspect is a duplicate. You won't get a thank you gift in return, because they won't see it.

It doesn't cost you anything to keep them around while you figure it out. I hope this explains it well enough. Cheers, M.