Board Thread:Troubleshooting/@comment-31495881-20170711032632/@comment-31495881-20170719034635

July7th wrote: Eyeris, today my game crashed and reset to level 1 after I finished playing Hunter House! I lost all the gifts I received from friends and the CIs from visiting too.

I can restore my game back to normal afterwards without help from the support. Must say thanks to Carzang for that guide about backup for Windows users. I backup the whole folder LocalState not only one file though.

PS. It's strange that I can visit friends again! I put the whole folder into One Drive (cloud). I was doing it once a week but now am doing it daily or after any long session of play. I had just visited my friends and combined collections from CIs I had gotten from visiting not long before losing my game and I did lose the rewards I got from those collections. My backup was almost a week old so I was not restored quickly, but I'm assuming when that happens we lose anything from that session which is probably why you were able to revisit. Happy to hear you had backup and you had no problems restoring your game. :)