Board Thread:Troubleshooting/@comment-43578840-20191009123913/@comment-40256914-20191009165959

Hm, looks like they have old progress registered on their servers and that is why they cannot restore it to 299 - Device 1 didn't send it to their servers for some random reason.

New update rolled in, so things are extra tricky... Just an idea. I don't know about this, but can you still play on Device 1? If yes, then I would delete the game on Device 2.

I would pretend Device 2 doesn't exist and download the new update on Device 1 and play a location or two on Device 1 as if nothing ever happened. This should trigger a save that would be sent to their servers (probably). Then I would take a screenshot of my progress on Device 1 and ask them to transfer my progress to Device 2.

You can try Facebook too and yes, you need to go to Device 1 and get it connected to Facebook otherwise this won't work. Again, there's a new update so I don't know how the game will react.