Board Thread:Friend Code Exchange/@comment-33988872-20171218195208/@comment-28380783-20171219124222

Sorry to hear about this; and I am surprised that their reply was not a little more sympathetic. Their customer service is normally quite good in response to pleas for missing items. Was the Seahorse actually still active when you made the subsequent purchase? It only lasts for 72 hours and you lose it if you time travel. It clearly shows in the bank whether or not you should get double rubies. If the Seahorse was still active, they should be able to check this with your game ID. You were clearly very angry when you wrote to them, and rightly so. I suggest you write to them again, asking them to reconsider.

However, they are in fact correct to refer you to Google for a refund if that is where you have your card registered for payment.

Good luck.

😺