Board Thread:Troubleshooting/@comment-31495881-20170711032632/@comment-32092760-20170713074048

Eyeris, are you logging in through Facebook?

When this happened to me, after MyTona restored my game, I did not login through Facebook, I just clicked Play. Once I saw that my game was restored, then I connected to Facebook, and I've been fine since.

I suspect that when MyTona restores your game, they are only restoring it to your device, not to Facebook. Then when you login to Facebook, you are reloading the level 1 version of the game that you have stored on Facebook.

If this works, and your game is restored, you need to be careful when connecting to Facebook, it is going to ask you: "That Facebook account already has a game saved at level 1.  Would you like to restore it?" Normally, when you see this, you say yes, but in this case you need to click cancel because you do not want to load the level 1 game.

Let me know if you have any questions, Cat