Board Thread:Troubleshooting/@comment-34234929-20180420033607/@comment-34234929-20180423084541

I emailed them here is my email and their response

I finally after playing since last year and almost never losing a game I FINALLY got the Clever Cookie Achievement, however I didn't receive the Ruby reward, also can you please tell me when you are going to have the visiting friends and charging their locations fixed. Myself and others are going to leave the game if it is not fixed. If you don't believe me then check out the wiki website for seeker's notes. Additionally many players and I do mean MANY INCLUDING myself are very upset we have never gotten the Stag icon for three times the Ruby rate. I have played for almost a year and have never received one and additionally I have not even been given the seahorse in a while. Please do not respond with it is random because if that was the case their would not be so many long term players who have never gotten the Stag. We feel as if we are being discriminated against and are all talking about changing games. This is very bad reputation for you and I would think you would like to have happy players, additionally if you offered us the stag,. especially in conjunction with the 50% off I GUARANTEE that players would spend a great deal of money to buy rubies and then purchase items they desperately need. Please please rethink the way people get items like the stag, please don't tell me it's random because we all know it's based off of an algorithm. Please do something to respect and honor your long term players such as myself and send us the stag especially those of us who have either only seen it once or not at all. Please do something to finally make your players happy and make them trust you, because believe me when I tell you people are beginning to get very frustrated and are starting to look for a different game to play...again please read the wiki to prove what I am saying. I love this game but hate the discrepancy and discrimination. Thank you

Hi Christie,

Thank you for your message!

Please note that Clever Cookies achievement rewards you with coins and not rubies.

Please be informed, that now you can help your friends once in 24 hours, and the count starts individually for each friend after you help him. But the visit counter still resets on midnight. For example, if you have visited and helped your friends at 9 a.m. today, you will be able to help them after 9 a.m. tomorrow.

We greatly appreciate you contributing your suggestion regarding the game! We will take it into consideration for the upcoming updates as we are constantly working on improving the game.

Please, feel free to contact us if you have any further questions or concerns! Thank you for playing the Seekers Notes!

Sincerely,

MyTo