Board Thread:News and Announcements/@comment-28380783-20161223110223/@comment-98.210.63.229-20170107021207

I am new to this forum so please forgive me if the question I am asking has already been answered. My mother plays this game on her Kindle and has been having many issues. The 2 winter event rooms are not available to her. She has been in contact with support and they want her to uninstall the game and reinstall. She is concerned she will lose everything. Also we discovered that she has no support ID number. I play on my android and have had no problems and only when I went to add her as a friend did we discover that she had no ID. Thank you for any suggestions on what to do.