Board Thread:General Discussion/@comment-33002749-20180627054604/@comment-35065776-20180627084715

Welcome back! Not sure what area you live in or what company you are tied to, but yeah - moving internet service is never, ever an easy process. The longer you had it, the harder it is to let it go, so to speak. Hopefully they will play nice and give you a speed upgrade, especially if you (politely) mention that there's a satellite service in the area, for example, making promises for better speed and prices. That doesn't always work, but if you are clearly having a problem, it's early in the week (Wednesday should be early enough), the rep on the phone is in a good mood and the stars are aligned - sometimes miracles happen and they are in a giving mood.

I forget the circumstances whereby this began, but last year around this time our cable company (Cablevision, here in NJ) gave us a 1-year free speed upgrade. I noticed it in some areas, but my wife (an older laptop) didn't, but still - a nice gesture. I remembered vaguely that it happened about a year ago, but couldn't remember where I wrote down the details. But last week I got an email from them saying they'd extended the free period through to the end of the year. Could have been that we dropped their cable TV service and went with DirecTV when I got my new android phone from AT&T - they didn't say. But it's the only reason I can think of. So some companies actually do worry about losing customers - I've heard stories about people calling customer service and threatening to drop the company, and the rep just says to go ahead, they have plenty more customers. So that kind of positive responsiveness does exist as well. Good Luck!!