Thread:Jp356/@comment-29713891-20180924200727/@comment-36094989-20181023074851

Some Amy bots are more functional than others. If your game somehow crashed prior to fetching that data off to MT's server, MT may not have that info in their log. Even if they do, your Amy may be too lazy to check for herself or may be asking you a redundant question to toy with you...who knows..

When I lose something valuable due to unstable game, I try to help MT help me by giving them the necessary info they need to compensate me. They usually cooperate if you give them the info they ask for.

when I first contacted MT, I also had to submit my full pedigree (avatar name, game code, device specifics). Then I had to send screenshots of my actual map + game code. 😵 I think the most embarrassing part of this ordeal was telling them that my game name back then was JPpetals 😂😂.

after the initial hazing, I communicated with MT by using the same email thread - your Amy may occasionally ask you redundant questions; I usually am patient enough to provide the same information three times...afterwards, I kindly ask Amy to refer to previous correspondences to get the necessary information that I had already provided.

Some Amys are more broken than others. I was once stuck in a quest because the nongiftable CIs I had earned from doing this quest had disappeared. I had to write to MT, and the first Amy to respond to my inquiry copy pasted a totally unrelated information. Additionally, this Amy was at least bilingual because she had started the e-mail response by writing hello in Korean then had tacked on a smiley face.

I had to restrain myself from responding back in a rather saucy manner. 😄😄 I calmly reiterated my game issue until a more functional Amy was available to address my problem.