Board Thread:Troubleshooting/@comment-43578840-20191009123913/@comment-40256914-20191009154425

Are you transferring your game using Facebook? If yes, you need to make sure Facebook has correct progress.

For example: device 1 is level 299, but when you switch to device 2 it shows 298. This means Facebook recorded your progress up to level 298.

To fix it, you need to have old progress in tact. Does your device 1 still show progress at 299? Try switching back to device 1, but be extra careful!

When the game asks you if you want to replace your progress with level 298 say no. After that it should ask you if you want to replace your Facebook progress with your device 1 progress (299). Say yes. This way Facebook should have the correct progress. Then go to device 2.

Sometimes you need to repeat this a few times before Facebook gets the correct progress.

Stay focused so that you don’t lose progress on device 1.