Board Thread:Troubleshooting/@comment-73.201.81.32-20170520202513/@comment-30514476-20170521013541

What do you mean start over? It usually asks whether you want to restore your progress. When you log in on another device through FB, everything except your rubies and friends will transfer over. You would have to contact game support to transfer your rubies and your friends to the new device if that is what you will be using to play from now on. At least this was my experience when my computer crashed a month ago and I had to transfer my game onto another device.

I suggest you contact game support either on their webpage http://www.mytona.com/  (scroll to bottom of page) or ingame by clicking on the gear icon next to your energy bar. Be sure to give them your support id.

Ideally according to MyTona you are only supposed to play on one device per game account.