Board Thread:News and Announcements/@comment-28424239-20170407072515/@comment-28829111-20170409203151

75.71.169.221 wrote: Darn, wanted to let my friends know I finally updated and my game is a jumbled mess. I've notified SN support. No gifting or playing for now. ☹️😡☹️😢😬 Cyn Hi Cyn - I chose to update through iTunes - first to my computer then to do the sync to my iPad where the game is. When it first opened up it was interesting. All rooms except for the Train Station were light tan. All my rubies, coins and XP points were intact. My trophies were gone and only empty gold pedestals remained where the trophies once were (i.e. empty trophy slots). The space all around each trophy base was twinkling - so I knew my trophies were charged....but they were INVISIBLE! It was quite magical and I am disapppointed I did not think to grab a screen capture. As I clicked on the very first Quest item it lead me to the Marketplace. Once I clicked on this tan room a pop up window appeared indicating that the download was incomplete and I saw a new download scroll bar showing it updating the room individually. It was pretty cool. As soon as I finished playing the room I got another pop-up advising me not to play without internet. What?? I checked my iPad and my wifi was off because we had no power all day due to a downed tree from a storm. I had forgotten to turn wifi back on so basically the iPad was trying to update the game via cell service which was super slow and spotty. It was a really interesting update to see it play out in slow motion. I was wondering if perhaps your internet is slow and your game may still be updating each location one at a time like mine. You may have to just turn it off and back on like others suggested..not minimizing but actually closing out the game and then reopening. That worked for many.