Board Thread:General Discussion/@comment-31028364-20180213034525/@comment-30514476-20180215021036

That's strange, if your level 5 Sparky is on your current desktop, you should be getting its rewards. I'd suggest contacting the game support thru the cogwheel button next to the energy bar.

I have about 9 hours left til I can collect mine so I can't tell if it's a game wide glitch or just on your end.