Board Thread:Troubleshooting/@comment-2600:387:0:902:0:0:0:56-20191008124822/@comment-40256914-20191008201621

I downloaded all possible system updates, then deleted and re-installed the game and it helped. Maybe it will help you as well. Be careful when you see a message about progress. When the game says: “This device’s game progress has been reset. Would you like to restore the previous progress from level ...” you need to choose “OK”. You get only one chance to choose.