Board Thread:Troubleshooting/@comment-31495881-20170711032632/@comment-31495881-20170720160306

I'm really confused now.. When my game was just crashing and hadn't disappeared MyT gave me similar advice as 5s about downloading a new copy. I didn't get a chance to do it before my game disappeared so I ended up having correspondence with them about that instead for a while. After my progress was restored and the crashing when crafting persisted and I was advised here that a clean copy helped a member (5s) at least on iPad, I contacted MyT and told them I would like to try it but wanted to be sure they were on board as the last time they suggested it they said they had a full copy of my game and would restore anything that I had missing (if anything from new install). I got this message back: Thank you for the message!

"Unfortunately, the resolving of that issue might take some time. We can only ask for your understanding. We will try to fix the issue as soon as we can. Thank you for your patience! Please stay tuned!"

So now I'm worried to do a new install without them on board offering to restore anything lost. I can use my own backup but if the data corruption is on my end I doubt that will fix anything and doing a new install wouldn't make much sense. The only advantage I can come up with is if it works without any losses and I end up not having to use backup. I would have much preferred having MyT offering to restore as they had done previously. Any ideas? I'm quite confused. I have made some crafts as it doesn't crash 100% of the time. I make one or two things at a time and if I can claim them without crashing I close the game and reopen it. Very time consuming and not something I want to keep doing and I would like a stable game that does not need support.