Board Thread:Troubleshooting/@comment-81.156.187.57-20160108220328/@comment-24668482-20160109204311

From what I can see, you are not alone with the problem. I would recommend contacting the games support directly (or else through the game's facebook page) about this as they would need to fix the problem. I've seen them tell players to wait until the event ends to see if the chest will appear then, but I would understand people not being particularly comfortable with that idea. So I'd say just log a ticket with them now through their support contact page (and include a screen grab of your event timer screen that shows that you have 155 snowflakes and event still active as evidence) and see if they can help you.