Board Thread:Troubleshooting/@comment-32690871-20170726171309/@comment-97.120.87.191-20170730215154

I had problems with it too! I bought the $9.99 and then bought the $2.99 to get the extra chest. After I bought the $2.99 I didn't get the chest, but I did have the 600 rubies, so I bought another of the $9.99 special. Now I had 1100 rubies and this time I did get the chest. I was happy, but then I started to play and all the rubies disappeared! I bought another $2.99 just to see if it was working and I recieved that 100 rubies. I reached out to support and explained what happened, they asked for a proof of purchase. I was only changed 19.99  (Remember I should have had $9.99+$2.99+$9.99+$2.99)  I have no idea where they came up with the $19.99! So, they gave me 229 rubies, claiming I bought the $19.99 deal for 229... Why would I have done that during a time when they had a great special?? They refuse to acknowledge the sale. I've never had a problem before, but this definately makes me more suspicious and watchful.