Board Thread:News and Announcements/@comment-28260694-20170707134830/@comment-31495881-20170720054727

2601:647:4201:E186:1412:1ECC:49ED:F869 wrote: Yes, I mean a complete reinstall. Are you able to connect your current game to FB so they have a reasonably recent version of your SN stats and collections? If not, see if you can connect, play a room quickly then disconnect before moving forward. First make a backup (even if it is your buggy version better than nothing). You would actually delete the game from your device. Go to the Windows Store and reinstall. Now, for iPad the game is locked to your device. Are you saying it is different for Windows? What you want to do is redownload the app in an area where you WiFi is strong. Once it downloads, click on the game and you should get prompted that your game has been reset would you like to restore your Level XXX game. It SHOULD be the game level you just connected to FB at in prior steps. Say YES. Now the game will load with your stats. Let the game completely load including the rooms it is loading in the background. It will take awhile. My guess is that we must have everything loaded including the background room loading before we play in order to avoid the glitches. That said, I am only 1/2 day into no trophy problems and no crashes. I am hopeful but the game seems much stabler. I did trade with townfolk, banished creatured, crafted for the mini event and changed my casket. I tried WiFi play and cellular play. I tried both connected and disconnected from FB. All "seems" to be in working order again. Thanks 5s. We do have a full local copy of our game on Windows. When my game disappeared I did have trouble with FB login so I'm skiddish to go there. Every time MyT would restore my game I would login with FB and it would still be seeker1. When they restored it for a third time I clicked play and it was fine. Still, I will do backup on my cloud and do the reinstall from the Windows Store. MyT had asked me to reinstall to fix the crashing prior to my game disappearing and if friends or rubies or anything is missing they can restore as they do have a full copy of my game. My hope is to not use my backup in case the data corruption is on my end. So I'm getting snaps and backup (just in case) and then I will do the reinstall. I've given MyT a heads up and they are onboard to restore anything that may be lost in the process (friends etc). Hopefully it goes well and nothing is lost and if so they can restore quickly otherwise I will have my wonky backup lol. I'm getting the snaps etc now and will do the reinstall in the morning. Thanks so much for everything!