Board Thread:Troubleshooting/@comment-38187782-20190815200912/@comment-38187782-20190815220012

LianaLou wrote: I can't play either, have uninstalled and reinstalled and just get a brown box saying to check my internet connection which comes up on the initial Darkwood page. Not happy. I am so sorry about that. It's frustrating. Have you updated your software and run trouble shooting?

I've run trouble shooting, updated windows, all sorts of tricks suggested. My latest suggestion is to perform a hard reset but that will wipe out my game even if I could reinstall? I could ask mytona to upload from their server but that idea worries me since I've not yet heard from them.