Board Thread:General Discussion/@comment-28829111-20180810023224/@comment-28789107-20180810041450

Simply put - support vs no support. SS had the Locked Board Syndrome two years ago (?). It took G5 at least 6 months to fix it. The problem was caused by the introduction of a new feature, multiple charges per room. Obviously never tested before it was released. Within an hour of the update's release, people were reporting the problem. During the wait, no one could visit their friends, which is a huge part of the game. Every update for SS has a problem. THEY DON"T TEST! A submission to G5 support gets you a canned response requesting information which is, for the most part, unneeded. How much RAM? - enough to have played the game for 3½ years!!! I could go on. They hope you don't respond so they can close the ticket. After the first 10,000 support tickets, they should just say "We know. Working on a fix" instead of the BS questionnaire. I'm still waiting for an answer to a ticket I submitted in March 2015. Now we have iOS devices not sending players statuses to the server. Again, should have been discovered in pre-release testing. This really should have been a quick fix. Someone removed the code that either sets a flag that changes need to be sent, or the code that sends it. Airheads!!

MyTona Support on the other hand is top notch. First of all, they work weekends! The have a NEWS feature in the game where they can provide information about issues. At the beginning of this week, we couldn't gift or visit - server unavailable. Felt like a hardware problem to me; something broke. They provided an in game message that they were aware of the issue, and we working on the fix. Maybe two days and all was well. I had my own hardware problem last summer. Laptop hard drive failed. Got a new laptop, contacted MyTona, and within two hours (hours, not months) they had restored my game to it's prior status. I only lost a few gifts. Seeker's Notes has had very few problems, mostly of a nuisance variety.