Board Thread:News and Announcements/@comment-94.29.229.241-20180212151246/@comment-2.29.245.230-20180212224139

Ok - so de eloped got back to me with this. Can anyone explain what ‘clear cachek means. Thanks.

Thank you for contacting us!

1) If you play on iOS device, try to clear your App Store cache and try again. First, launch the App Store. You’ll notice the familiar App Store navigation icons at the bottom of the screen (“Featured,” “Top Charts,” etc.). Repeatedly tap on one of these icons ten times and you’ll see your App Store screen go blank for a moment, followed by the relatively slow reload of the store’s interface. Then try to update the game again. But in case if you use iOS 11: Launch App Store on your device running iOS 11 or later. Hit the Updates tab at the bottom. Pull down with your finger, then let go.

2) If you play on Android device, please try clearing cache for the Play Store. Settings>Applications>Manage Applications, tap on the Google Play store and tap the ‘Clear Cache’ and ‘Clear Data’ buttons. But if you have Android 6.0: Go to the Settings app and tap Apps. Tap the Google Play Store app listed here and long press on ‘Storage’. When you release the ‘Storage’ section, a new screen will appear showing you the ‘Clear Cache’ and ‘Clear Data’ buttons for the Google Play Store app.

3) If you play on Kindle Fire tablet, clear the cache from the Appstore by swiping down from the top of the page to bring up the Quick Settings. Tap "Settings," "Applications," "All or Installed Applications," and then scroll down to select "Amazon Appstore." Select the "Force Stop" and "Clear Cache" option AND select "Clear Data" option. Then try to update the game again Also you need to check if you have free space on your device. Please be informed that in order to install the update your device takes up a space that is equal to the total weight of the game. After installing the update, the memory will be available again.

Please let us know if the issue persists afterwards.