Board Thread:Troubleshooting/@comment-45.19.152.169-20170510223057/@comment-28829111-20170809231051

A few notes...yes, I have noticed that on occasion something does not go through to inventory. If you were talking about CIs I would explain this:

When a CI is recieved by your game, you can first check and you will see it show up if you look at your basic collections tab where all the collections are viewed by scrolling. You can search the item by name, etc... BUT this item often does NOT show up in the Send>Collections window where the collections are shown that you can gift. The reason for this is that the game first needs to be "calibrated" for lack of a better word. You MUST do either a simple refresh of the game (on an iPad this is as simple as pushing the home button and the game will quickly show the progress bar and update itself (or "calibrate") the most recent activity. Now if you reopen the Send>Collections and go to that item you will see that it does show up as an increase in count by one. The only caveat is that you cannot do a simple refresh while the Send>Collections Window is open otherwise you have to close it and the reopen it in order to see the change.

Since your comment was specific to items such as horns and flasks I might suggest you try the simple refresh after one seems to be missing. Maybe the same principal applies and the game must first "refresh" - when you see that progress bar on the bottom show up - in order to have the newest numbers show up in the tallies.

IF, however, you still don't get the item you will have to do as you suggest. They will need a before and after accounting of the item via the screen shots. Which would be a complete PITA to have to do all the time. So first verify that a refresh won't show you that the items really are in your inventory but take time to show up before going through the hassle of screenshots constantly.