Board Thread:Troubleshooting/@comment-170.12.233.235-20180131202135

So, I've been playing the SAME treasure box puzzle for about 32 days. I have used numerous flying time tools and numerous magnifying glasses. It is eating up all of my time and resources. When I get a striped jewel after clearing 3 or more jewels in a row, it scans and moves it to some where it is not needed. This is very frustrating. I've even used my phone to screen shot as I'm playing to quickly see where I can make a play and that doesn't help. I am going to quit playing it until Mytona goes in and makes an update to the puzzle so I can get it off of my play time. I hope they will post something to let me know they have taken care of the problem so I can play again. I don't have this problem with any of the other puzzles. It is a "plate" puzzle and shaped like a fireplace. Of course, this is happening since the Festive Fun Event is happening. So far, I've had to get all of my collectibles to trade from the Haunted Lights Puzzle. Does Mytona read these posts so I can get some help? 