Board Thread:General Discussion/@comment-34761727-20180618160301

Hey there - This is Vicki244. I play on Kindle Fire. I've been having problems with the game crashing multiple times a day. After the new update, I lost all progress and it was restored by deleting and reinstalling the app and reconnecting to Facebook. Today it happened again, only this time, after reinstalling, it only partially restored. It gave me a new game ID with my inventories of fixers, energy boosts, and tools carried over but my my friends and rubies were gone. I've emailed Support to try to get my friends and rubies and original game ID back. We will see what happens.

But with the frequency of the crashes, the game is becoming almost unplayable.

Any other Kindle users having issues? I have 17 GB of internal storage available so that shoudln't be a problem. I use a charging cord when playing since the game drains the battery so fast. But the crashes continue - again getting to the point where it is almost unplayable.

Any suggestions or similar experiences from Kindle users? In the meantime - Vicki244 - Game ID 06iR65 is out of commission until they restore my game.

Thanks!

Vicki244 