Board Thread:General Discussion/@comment-35196587-20181006161329/@comment-35196587-20181008174146

Here’s the advice from Mytona Amy, none of which helped, so I’m still stuck:

Hello Carlene,

Thank you for your message! Could you please give us more details about the issue you are experiencing in the game? After which actions does it appear? Could you please describe it step-by-step? Is it possible to send us a screenshot of the issue? Can you try to turn your device's airplane mode on and off, and then try to start the game? Have you tried restarting your router and your device? Please try to reboot your device few times and then open the game. Also you can connect to another Wi-Fi or mobile network and load the game. Thank you in advance for your reply!