Board Thread:News and Announcements/@comment-29787231-20160910183636

I am writing to report about my own experience and in no way mean to take away from others'. If anything, my story may give you hope that Mytona will come through for you in the end.

The day of the update, as many of you know, I woke to find my game completely jammed and glitching and I could not play at all. I wrote to Mytona support, directly through their email link at their website. It took a total of 24 emails, but, "Amy" restored almost all of my progress. Each time I emailed back some information they needed, it took a few minutes to hours for a response. And, eventually by 1am eastern time my game was about 80% restored. When I wrote back to ask for my energy bonuses and talismans, again within a few hours I recieved a "pop up bubble gift from Mytona" containing everything I had previously. Through each email they have restored or fixed my account (almost) back to the status it was before the update. I am still waiting to see if they can do anything about the hundreds of access items (locks etc) and 40 pages of completed collection items. I am very hopeful, as they have been diligent and helpful. Aagain, in my case, I know others are having trouble. Maybe my story will give you hope that they will eventually do right by you as well. Thank you, to all my friends who sent well- wishes while I couldn't play for 2 days.  