Board Thread:General Discussion/@comment-35065776-20181005164554/@comment-35065776-20181008010759

I used the cog in-game, which is probably why I couldn't see that they had responded. I think you have to go there, go to Support, fish through the list of possible subjects, and then look for a little icon at the top showing a number which indicates responses to your support request. Which I know now, but didn't until now - I never noticed that little number before and just kept looking at my response, waiting for something to appear at the end of it like with your typical support email thread.

But all in all, I am feeling confident not that I won or lost, but that I can actually keep my word about no more purchases. And don't worry about the food - I meant it, I literally have 50 or 60 food items stocked up (and did at the time as well)  and I don't usually go for more than one stint per day, so I don't usually need to burn many food items at all unless I'm just trying to kill some time.

The food item I used was for about 250 energy - I remember consciously trying to be sure I didn't use whatever item I had just gotten by accident - the game would only have used a viennese coffee or a truffle, since that energy offer usually pops up when I'm down to 20-30 or so. And I was pretty sure I had made the purchase by then, since I had no rubies left but had never seen a second (confirmation) purchase window, like I was used to seeing; and it had been so long since I'd made a ruby purchase I assumed you got the same confirmation screen for those (but I guess you don't). I guess I should have used a few waffles just to be sure, but that was too logical for me.

They've obviously made up their mind, though - I have a new response saying

"Donald - Thank you for your response.  Please feel free to contact us if you have any further questions or concerns!  Have a nice day!"