Board Thread:General Discussion/@comment-27660480-20190405180442/@comment-27660480-20190410081259

@Ruth, sorry for my late reply. I have just noticed Nisha's advice for players on Windows (I suppose).

We both play on iPad.

I have deleted and downloaded the game on iPad and Android phone multiple times. A player's code is attached to a certain device at least on iOS and on Android. It is always the same code. When SN is downloaded once again a player will be asked to restore the previous progress or to start from the every beginning.

Frankly speaking, the most challenging is to have a good downloading speed and to choose restoring your previous progress (read carefully the question and press on an appropriate button✅).

I have had any problem. It helped me to get ride of the crashes🎉. Today I'm going to delete and redownload the SN once again. Crashing during gifting is too time consuming: 1 crash takes 1min30sec. They are so multiple.

Just write down your game code. If something goes wrong, MyTona will assist you.

Good luck!