Board Thread:Troubleshooting/@comment-31495881-20170711032632/@comment-32092760-20170713081258

One more suggestion. While waiting for MyTona to restore your game, you should probably go in and make sure that you are not connected to Facebook, and then exit the game.

Then when MyTona tells you they have restored your game, you can start the game and see the prompt to Play or Login with Facebook (if you didn't exit from Facebook before this, the game may automatically log you in through Facebook without prompting you and you'll be back to level 1 again).

Click on Play, and make sure that your game is restored.

Then you can connect to Facebook, but as I mentioned above, be sure to click Cancel when you are asked to restore your Level 1 game from Facebook. You'll still connect to Facebook, and save the restored game there.

I hope this works for you. Cat