Board Thread:Troubleshooting/@comment-31962049-20171229150228/@comment-68.33.89.66-20171231113537

Just wanted to say (although I don't know if anyone even read this) that Support ended up being able to help. I did not at first realize,  however,  that their response would be under the "contact support" link so I was waiting for a response in email or something and when I finally got impatient enough to contact them again, I clicked on "contact support" and there their response was,  from 2 days prior. With a bit more info, they were able able to help, and when  I woke up this morning they had gifted me the missing item. Thanks so much MyTona!