Board Thread:General Discussion/@comment-4974000-20171123234338

Hi all, just a heads up about a new glitch in the new update.

Some background: I've been putting off downloading the full update, because I knew about the inventory glitch and I had in-game updates giving me the Fall Event and other recent developments already. But yesterday I got a popup saying my version was no longer supported and I had to update, so I dutifully went and got it.

Today's issue: I had several hundred gifts in my window. From track record, probably 90% thank yous, 9% freebies, 1% collectables. I have two ways of dealing with bulk gifts. Sometimes I scroll through the entire window, find the freebies and collectables and note them, and then hit Accept And Thank. Sometimes I will hit Accept on all the thank yous to reduce it to the "real" gifts, and note them, then accept-and-thank those. (The latter is, or was, less onerous than it sounds. You go to a screen of all thank-yous, hit Accept five times fast, and repeat. There are six in the window so you see the "real" ones coming). There's no real method to choosing which way I do it, it's just whatever I'm in the mood to do. This morning I was doing the latter.

Well, the gifting window crashed maybe a couple of dozen Accepts in and all my gifts disappeared. I happened to have cleared my alerts on my inventory beforehand, so I can tell you exactly what happened as a result.

(1) I received the thank-yous I had already Accepted.

(2) I did not receive the free items, thank-yous or otherwise, that I had seen in the window but not yet Accepted. Those were lost.

(3) I did still receive collectables people had given me that I had not yet come to in the window, but I have no idea who sent them.

(4) I have no way of knowing if the people who sent me things got thank you gifts, but I'm guessing not.

I also noted other instability issues while gifting last night. The gifting window seemed to flicker a lot more, and hesitate before loading friends wishes. I use that window enough to know how it behaves, and it isn't a happy window in general now.

For now, I would suggest treating the gift window as kind of fragile. Don't do what I (used to) do and hit Accept repeatedly/quickly. Don't scroll too fast. Accept and thank frequently to avoid it building up. (I normally do twice a day, but I'll probably make that three or four times for the moment). From now on I will be scrolling to note gifts and then hitting Accept And Thank once, to minimise interactions with the window.

I have contacted Mytona. As I told them, I can probably live with this as a one-off, I don't need them to do anything about fixing what's already happened. But they need to let the devs know - people can't be losing hundreds of gifts, and it undermines the friend system if you can't figure out who gave and reciprocate. (I'll be doing CIs to all my regular gifters to manage that). I'll update here if I get any sort of useful response. 