Board Thread:Troubleshooting/@comment-184.20.100.27-20190105113755/@comment-35508590-20190105171925

I had the same problem a few months ago. It was on Android. The game crashed before I could open it. Until then, I had not dealt with backups, but I had one. So I deleted the game and reinstalled it. Then everything was fine again, no MyT support required and I finally set up a Facebook account for the game. So check your device, I had an app installed at that time for game backups, other options can be: automatic or manual backups. Please make a note of your ID beforehand! If reinstalling does not bring back your old progress, contact MyT support. Good luck!