Thread:AspireItsMe/@comment-32299476-20171007131009

Hi,

If you are still experiencing the problem with losing gifts (game freezing when you go to collect), try this.

If game freezes when collecting, and boots you out, go back into game and immediately into the gifting screen. Then exit the gifting screen ( with the x). You might see the missing gifts go into your inventory. I had this problem in August, and found if I did the above fix, I retained my gifts even though my device, an iPad, had crashed.

Hope it helps.

Lori 