Board Thread:Troubleshooting/@comment-40196152-20190824223225/@comment-40196152-20190825165248

Many thanks, I have supplied them with the account code at the top left hand side of my screen and they say they have located it, and confirmed I am on level 100, but now they are asking for my support id which I cannot provide as I no longer have the original game, but the new one which is back on level 1. I am so sorry if this sounds confusing. I went on to microsoft and reloaded game but again the new game appeared not the one where I am at level 100. I am baffled and am hoping it will be possible for Mytona to retrieve it.