Board Thread:Troubleshooting/@comment-43578840-20200110204214/@comment-43578840-20200113172810

Hi All,

Well 3 days later, I got a note saying MyTona is still looking into why my game reset, but they didn't restore anything.

I finally went through Facebook to restore my progress myself. I responded on the original support ticket and told them I did that, and asked them to restore my fiends, rubies, etc. They asked what my new support ID was and I told them.

Now 5 days later I'm still friendless, rubiless, coinless, and pawless... I don't want to play for fear they'll mess something up looking into whatever it is they are looking into.

Kimberly - Level 311