Board Thread:Troubleshooting/@comment-2602:306:2531:2D69:A161:37C9:25D3:78E0-20171004013649/@comment-28829111-20171004024752

sounds like it. If you have a back up of your game pref files you can try deletint the app and redownloading. Be sure you have the correct version (iPad vs iPhone, etc...) as they are designed to optimize to device. If I were you I would contact support and get their advice and be sure that they have your back up via FB provided you logged in. Some say Mytona can help you with a restore even if you didn't use FB but in that case you might lose some game progress.