Board Thread:Troubleshooting/@comment-27033078-20161231142819/@comment-29787231-20170312151822

How did  you open the original support request? Mytona's site, directly through your email or through the game? I would try opening a new ticket and maybe you will get a diferent rep to help you. Ihope that makes sense. LOL Sorry you are having issues. Even if you uninstall and reinstall as long as you have your original support ID they should be able to resstore your game. Did you say what OS you play on? Uninstall and reinstall will give you a completely new account and then they should be able to send your old game info to your new game, it hapened to me during the Treasury Update, but they had me back and playing pretty quickly.