Board Thread:Troubleshooting/@comment-31527938-20181021083657

My game just crashed....I just received amazing gifts of CI and collections, game crashed and when I reopened it, none of the gifts from my amazing friends saved?? For some reason I did loose WiFi for a brief second and noticed Facebook wasn’t logged in so could that be the reason the gifts didn’t save? Or was it the crash? While I’m so bummed I lost the gifts, I feel worse for the lovely friends who sent them to me, as I’m sure it took some time. I am very thankful and very appreciative of all of you so if you didn’t get my thank you or the gifts I sent, I’m very sorry!! I’m hoping they sent!!! So, my concern is this happening again so I was thinking about restoring my iPad but will I loose the entire game?

I did notice MANY logs (some made me nervous but it’s hard to understand those) on iPad and I’m wondering if I’m TTing correctly (I go back like a week and move forward gifting and sometimes playing before I move) but is that causing the crash (this is the 3rd time it’s happened)? Just to safe, I think I want to restore my iPad but nervous.

Has this happened to anyone and do you know what caused it/how’d you fix it? 