Board Thread:Troubleshooting/@comment-27660480-20190323103231/@comment-27660480-20190328130915

Jp356 wrote: Rirera,

'''I think your game file is corrupt. Is your device backing up downloaded app + data?''' If so, your Support ID will stay the same after uninstalling/reinstalling SN.

If my conjecture is correct, uninstalling and reinstalling the app is pointless as it will bring back the corrupted file.

...you may have to adjust the settings so your device does not back up any apps/data. 😬 Afterwards, factory reset the device and download a truly fresh copy of SN. You will get a new support ID and perhaps, a different profession. You will be a level 0 seeker 😂.

You can now start from scratch 😁 (treat it like a baby game)...but it makes more sense to send MT your old support ID along with the new one so they can manually restore your game progress + friends from their backup data.

...your old, defunct account will float around in cyberspace...and your friends will have two of you - only one will continue to make progress. Your friends can delete the dead one.

P.S. The last two updates spawned three sets of twins on my FL 😂...I myself became triplets 😓😭. Some of my friends have three JPs 😓 on their FL..extra keepers for hiring ...

@Jp365, thank you for your reply, helpful as always.

This is a playing device. I do nothing serious on it. I don't backup on the iCloud, because the game is synchronised with the server in real time.

I try to separate the local crashing issues and the general ones, the last can affect numerous playing at the same time.

Sometimes when the game experiences the crashes during gifting other my friends have the same issue. We are impacted simultaneously, so it is not my local device problem. I have already obtained their feedback. Also I read other players complaining replies on Wikia.

You have already mentioned that it can come from MyTona.

The iOS players are going to receive the next update very soon. I'll redownload the game.

Previously I have managed to obtain so desirable keeper's talent for my phone game. 2 days... Multiple attempts... A chance 1 out of >25...40 (isn't it curious? I didn't give up). Probably only the first attribution of talent is random. It served for gifting/visiting observations and CIs regifting.

3 friends were doubled on my FL during the last update. It makes me think that they either have changed their playing device or had tried to fix the playing problems by redownloading the game.