Board Thread:General Discussion/@comment-28739148-20180909234756/@comment-28829111-20180910211748

People like to complain about any support, and Mytona probably has some "not-so-helpful" Amy Smiths on board, too. Try to give the support person the benefit of the doubt and have faith they will try to help you. I suspect if someone was a "habitual" accidental ruby spender they might push back but, in general, they do help when it is in their control. Some other issues, or code bugs, all they can do is send it on to the programmers for review and evaluation and wait. Just like us. They probably get as frustrated as we do when things are not obvious and cannot be fixed quickly. Most Customer Support employees are hired because they do have the qualities needed to be kind and handle angry customers. Not all, but most. They are not evil devils waiting to see how they can make a bad situation worse. Now my "Lucky" cat guardian....who claims to be able to gift me passes if I pick the right card...she is downright evil beneath that cutesie swishing tail. She taunts. She dares me to pick....only to serve up Coins! I am an Accountant who has played for years. I am a millionaire in the game. Little Stinker. She refuses to give me the darn passes. I think she is running a "shell game" and moves the passes once I pick!