Board Thread:Troubleshooting/@comment-72.24.1.195-20180709232951/@comment-35525658-20180710020944

I haven't purchased in a long time either but is your Bluestack properly connected to your google account? If I remember correctly after you install Bluestacks and before you begin to download games into it, the option to connect a google play account is given....To check:

Got to Home

Then System App

Select the gear symbol in the upper right-hand corner and then select that

On the next page look for the word Google and select that

And see what is says regarding account information

If all of that looks fine and is not the issue then the trouble is that your google account doesn't have the proper authorization to let you make purchase from apps installed on Bluestacks (which it thinks is a phone) so you will need to dig into your actual Google Account setting using a regular web browser and see what needs to be done in order to fix that which gets a bit more technical and I would suggest you call Google and ask them to walk you through finding the authorized equipment setting in your google account and how to add new ones properly.