Board Thread:General Discussion/@comment-37553158-20181223235237/@comment-40112086-20191209182914

2claire2 wrote: I went to the help section and this is what came up. Interesting.

Kindly note that video offers are regulated by the third party, therefore we are not in control of it.

Different regions may offer different numbers of promotional videos.

Please give it a little bit more time and video offers should be available for you. Slow day at work so I opened this thread. Are you on an iOS system? If so, check if you have vpn software/app turned on. With one of the 13.something.something updates, the vpn blocker will cause issues. I can't TT with my vpn turned on (not a problem at home or work but I can't TT like at Panera Bread. Well, I can - I choose not to because I want to leave vpn on on public network).

Also, empty the cache on your phone. If videos have cached it may cause the system to not recognize you to send the ad again. (Wow, that's poorly written but I'm not sure how to improve it so hope you can make sense of it.)