Board Thread:General Discussion/@comment-2601:281:8000:366C:C885:8E2C:BB4F:646A-20180528161635/@comment-28829111-20180529205455

Here is a link to send a note to support. Click the Red "Contact Us" - on the form there is a place you can attach your letter. I sent my own in a few minutes ago. I have no problem sharing it with those of you here on the site. As I say above, each person has their own contentment and problem with their game. Some of the changes may not bother you at all and as such you'll go on your merry way. But for many of us whom have played SN for months/years we may not be as happy with all these changes/bugs. We don't know if the letters will result in change but I remain hopeful that collective voices can help. https://mytona.helpshift.com/a/seekers-notes-hidden-mystery/?l=en

My letter in its entirety: 

May 29, 2018

Elena Vinokurova, Marketing Manager

“Amy Smith”, Customer Support

MyTona PTE, LTD

1 Fusionopolis Link

Singapore 138542

To MyTona Marketing and Support,

The Seekers Notes (SN) Game developed by your company is becoming more frustrating with each release. Several of the recent changes are punitive to your customer base. As a result I am listing the particular issues that I would like you to address at corporate with the SN development and marketing teams. Please consider changing/fixing these problematic issues. At present I am withholding in-app purchases until MyTona shows a genuine level of care toward your customers and their game experience. I will encourage my game friends to do the same via private groups, Facebook groups, public forums and personal messages.

1) Visit Room Charges - To remove room charges left on my map by game friends is punitive. Before this current event both room and crafting station charges were “stacked” and were utilized by me when I was available to play. This should be fixed as I cannot always play the room charged by a friend within your new time window for many reasons including my level, Quests, work schedule, and sufficient access passes. Why should players visit anymore? If the burden to your servers is too great with stacked charges then please consider leaving them 30 days so that players have an opportunity to use them on weekends or days off of work.

2) New Timer Resets – SN players are located worldwide and in different time zones. The Reset Timer for Visits utilizing a time zone to your specifications (UTC) is not logical nor is it practical for your customers. Previously, we were not relegated to a specific time zone but to our particular device and after a respectable 24 hour time period. This allows me to play the game at my available convenience.  Please change the Visitation Reset Timer back to Midnight of my time zone.

3) The Sunshine Dispeller - Prior to this new event the Sunshine Dispeller was available randomly in chests through banishing monsters. Currently players report ZERO Sunshine Dispellers being rewarded yet more hoarfrost anomalies keep appearing. This also seems punitive unless it is a code bug. In addition, the Hoarfrost Anomaly does not work properly on an iPad running the current IOS version. The motion needed to wipe the frost interferes with the operation of the swipe services available on the iPads.

4) The Avatar Username- Prior to this new event the username could be modified to thank specific friends for their gifts.  Each time the username was changed this username would “stick” with the gift sent or the Thank You box. The current version now changes the Username field universally. If I thank “TYElena” for her gift it would stay that way in her inbox until she collected the gift or thank you box. Now the username “message” changes to whatever my current username is in the game. If this code modification was done on purpose please let us know why MyTona took away our ability to thank in game friends. Otherwise please fix this bug introduced in the latest event.

5) BETA Testing – This last point should be a given…not a request. Please beta test ALL platforms before releasing new updates. Players report being unable to play when a new room opens for upwards of 14 days for a new release! This punishes players as well as prevents a level playing field for all SN players.

Elena, the MyTona marketing verbiage specifies your goal “to create enthralling high-quality games with great content to entertain people all over the world.”  Your most recent two event releases are not enhancing this long time players’ experience nor do the code changes that are punitive. Your mobile game app may be free but your in-app offers are not. I have made multiple purchases in the past which support your company and its growth. I am keenly aware as are your other customers that these in-app purchases are for VIRTUAL items. Please be reminded that we have choices in how and with which game providers we use our personal discretionary funds. Thank you for hearing our collective voices in the past on various issues with the mobile game. I hope this letter and any others you may receive result in similar positive changes to the game.

Sincerely and With Optimism,

PLEASE FORWARD THIS EMAIL TO ELENA VINOKUROVA.