Board Thread:General Discussion/@comment-38015773-20190914012900/@comment-75.100.64.94-20190914022832

Howard says:

Wrinkled — your game and your device are separate entities in the SN architecture. Certain elements such as friends, currencies, energy are properties of the device not the game.

FB saves a link (a pointer) to the game you are attached to. In this case, that link was to the game on your old device. In essence, you created a new device with no properties of its own (except the default ones) and then restored a copy of your old game on to this new device. The properties (and identity) of your old device are not transferred in this process.

No error occurred. This is simply how it works.

Only Mytona can move properties from one device to another (including your friend list). When contemplating such a move one should, preferably, contact Mytona beforehand to prevent surprises such as yours.

I hope this helpful.

Howard