Board Thread:Troubleshooting/@comment-67.247.166.150-20170617011405/@comment-73.202.54.254-20170617022331

You don't have a backup stored anywhere that you can restore from? You don't say what device you are on but if you backed it up locally or to a cloud then just restore and go from there. You'll lose the progress you had after that backup date but better than starting from scratch isn't it? If you truly want to begin over then you can remove the game (uninstall it) from your computer//device. Re-download it. IF you ever logged in to FB you can then do the FB login choice and the game will restore to whatever was the last point you played while logged into FB. If you did not log in to FB ever you might have to contact Mytona from there and tell them you tried to reinstall the game and ask them to restore it. It's possible it might recognize your device id ....but I'm pretty sure you'll have to contact them with your contact ID to have it restored. Otherwise it will begin at zero.