Thread:Carzang/@comment-31495881-20170720170131

I know you've been wanting to have a chat. I got to your last message and it was seven hours old. I do stop by a lot myself and if I see Join chat rather than Start a chat I will enter. Also if you want you can send me a ball of string in my game and I will head over here. No one sends string so it usually gets my attention lol Sorry we keep missing each other. I am likely going to do a reinstall. I was hoping to have MyT onboard as they had suggested the same when my game was crashing but prior to the full disappearance. They said they would restore anything lost in the reinstall. If the problem is in my data then that should fix things. I sent them a message yesterday telling them I was ready to do a reinstall hoping they would say good and let us know if you need anything. Instead I got this: "Thank you for the message!

Unfortunately, the resolving of that issue might take some time. We can only ask for your understanding. We will try to fix the issue as soon as we can. Thank you for your patience! Please stay tuned!"

I suppose I will still do the reinstall but will have to use my own wonky backup if anything is missing. I don't have much to lose and I have been doing full bakcup every day instead of weekly. I have seen people do a reinstall and then freak out because all their friends are gone or all their rubies are gone and MyT has always been good about restoring so I was hoping to have them on board as they were previous to me losing my game and needing that restored but instead they are giving me the wait until we investigate message and I'm not happy about that. I'd prefer a clean install without any of my previous wonky data but for what ever reason they don't seem to be supporting that idea anymore. I like your Welcome sticker. I think I may put something on my wall. Hope we can chat soon. Sorry for all the near misses.  