Board Thread:Troubleshooting/@comment-36094989-20180721031928/@comment-36094989-20180721071711

Nisha,

I have been trying to "help" them by giving them as much info as possible, including time/date/what I was doing at the moment so the programmers can run simulations under the given conditions...It helps to activate the bug so they can go to the relevant section and rewrite the code.

I never asked for compensation but I did get a bunch of TY gifts when they released a buggy update and had to release another one within a few days? I don't know how they write their codes, but I did tell them that erasing a particular portion of their code would fix the problem if they cannot figure out a way to come up with a function that will keep all the shiny glittery things AND include all possible conditions. I think that particular bug was a mathematical error.

Nowadays, they are just trying to skirt around the issue and it has become a cat/mouse game. I literally have to pin them down with specific questions that leave no room for canned responses or excuses.

So nowadays I usually get an apology, which I do not care for. I just wish they will own up and let the others playing on devices similar to mine that the program has major issues and compensate them accordingly. Oh, wait, but that would cost them $, wouldn't it?