Board Thread:Troubleshooting/@comment-2601:196:4700:D030:5F5:B18D:6870:DF54-20181123160003

The app freezes after I watch an ad. I click on the "X" to close the ad but nothing happens. Therefore, I'm unable to collect a ruby. I have to restart the app but didn't earn the ruby. I'm playing on my iPad Mini and the ad is for Angry Birds 2. Is anyone experiencing the same and what can I do to correct it? 