Board Thread:Troubleshooting/@comment-175.38.81.239-20180515011223

Hi all. My wife and I have separate accounts in SN. She receives an icon on the right side of the screen which allows her to play a video and get a gem reward. This happens approx every 12 hours.

On mine this icon is not available. We are the same iPad model, using the same game installation.

How can I make this icon available on both machines ? 