Board Thread:Troubleshooting/@comment-27041903-20190505034501

When I try to  access the Old Square, it tells me to wait for download, but then nothing happens. No progress on the bar and the map icon just shows a down arrow. I know my internet connection is working because I can watch a video for a reward and visit friends and gift.. I've tried rebooting and restarting. On a Samsung Android tablet. Any ideas? 